it.ucsf.edu

Salesforce @ UCSF

Salesforce.com is both an application and a platform with a variety of uses.

UCSF has a Software as a service center for excellence specializing in Salesforce. The Salesforce team is part of the Software-as-a-Service Solutions team, providing a center of excellence for Salesforce implementation and vision. 

UCSF utilizes Salesforce.com across many departments and groups:

 

Benefits of using the UCSF Salesforce platform include:

  • Low cost, pay as you go licensing model
  • HIPAA compliant security, application flexibility and scalability
  • Faster, iterative application development
  • Single sign-on security through MyAccess
  • Pre-built integrations with UCSF enterprise datasets
  • Easily reuse applications built by others
  • Self-service reports 

Our focus is on providing solutions that utilize existing Salesforce.com applications, configured to fit UCSF specific use cases, such as:

  • contact/person management: staff, students, faculty, alumni, patients, referring physicians, & donors
  • case management: requests for UCSF services and information
  • contract management:  contracts and other agreements
  • crowd-sourcing/idea generation:  web based suggestion boxes
  • collaboration:  enterprise social networking

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