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UCSF IT Service Desk

The UCSF IT Service Desk is a consolidated group consisting the former Medical Center, Campus ITS, School of Medicine ISU, and School of Medicine Dean's Office at San Francisco General services desks.  The Service Desk is the first point of contact for repair or help with all UCSF IT services. We are open 24 Hours a Day, 7 Days a Week to help solve your requests. 

General Availability

Please contact us in any of the following ways:

Online: https://ucsf.service-now.com/ess/
Main Phone: (415) 514-4100
Email: itservicedesk@ucsf.edu
SFGH CNS Customers: (415) 206-5126
APeX Customers: (415) 514-APEX
 
 

Service Levels

Ticket Creation

Any critical Incident or Service Request should be initiated by calling the UCSF ITS Service Desk.

Upon creation of a ticket, the customer will automatically receive through email a Receipt Confirmation with the ticket number. This confirmation denotes that the Incident or Service Request has been logged at the Service Desk and is being assigned to a work group. 

Ticket Prioritization

The UCSF ITS Service Desk assigns a Priority to every Incident or Service Requests that is initiated. 

The Priority assigned to a ticket depends upon:

  • The Impact on the business: size, scope, and complexity of the incident
  • The Urgency to the business: time within which resolution is required