it.ucsf.edu

Email Identity FAQ

Mark Bering's picture

What happens to email sent to my old address?

Do I need to update my email signature?

Do I need to get business cards with my new email address?

Will external (non-ucsf) recipients notice this change?

There are a number of applications that send me notifications of events, what will happen to these notices?

What happens to my old email address, will it be deleted?

One of my recipients is not seeing my emails anymore. Why?

When I look up my address in the address book on my computer, it still indicates old primary email address, when will this be changed?

My email client application profile displays my old primary email address. Why?

What if I am not happy with my assigned email address, how do I get it changed?

What happens to email sent to my old address?

Email sent to your old address will continue to be delivered to your UCSF email account.

Do I need to update my email signature?

From a technical perspective, it is not necessary to change your email signature as messages addressed to your current email address will continue to be delivered to your mailbox. However, your department or unit may decide that such a change is appropriate.

Do I need to get business cards with my new email address?

No, it is not necessary to immediately replace your business cards to display your new @ucsf.edu email address as messages addressed to your current email address will continue to be delivered to your mailbox. Unless your department determines it appropriate to immediately order updated business cards for business reasons, you can wait until you need to reorder new cards.

Will external (non-ucsf) recipients notice this change?

This depends on how the recipient email client application is configured. In most client application configurations, the recipient will see your name in the from column, and will only see the new email address if they open the complete email message headers where the @ucsf.edu address would be explicitly listed.

There are a number of applications that send me notifications of events, what will happen to these notices?

The notices will continue arrive in your email.

What happens to my old email address, will it be deleted?

No. Your old email address will continue to be associated with you as a secondary email address for as long as you are a member of the UCSF Community. Email addressed to the old address will continue to be delivered to your inbox.

One of my recipients is not seeing my emails anymore. Why?

Emails sent by you will have the from address in the form of @ucsf.edu. If the message recipient has routing rules based on the explicit sender address set up in their client application, the message would be delivered to their Inbox and not to where they expect to find it. They will need to update the routing rule with your new email address.

When I look up my address in the address book on my computer, it still indicates old primary email address, when will this be changed?

Many email client applications store a copy of the address book locally on your machine. The new email address will be reflected in locally stored address books the next time the application downloads an updated version of the address book; this happens automatically, usually within one business-day.

My email client application profile displays my old primary email address. Why?

The profile information is static and will not dynamically update to reflect the change in reply-to address. To have your client profile display your new email address, delete and recreate a new profile.

What if I am not happy with my assigned email address, how do I get it changed?

Your email address must be unique. In cases where an email address collision occurs because two or more people have the same first and last name, the system automatically creates a new email address containing a number. Submit a request to change your email address on the Service Desk web site (login in with your MyAccess credentials required).