it.ucsf.edu

Erase ActiveSync Mobile Devices Remotely

Mark Bering's picture

To perform a device remote wipe (erase):

  1. Open your web broswer (I.E., FireFox, Safari) and go to https://mail.ucsf.edu/owa to access Outlook Web Access. 
  2. Log on to the mail@UCSF account that is connected to the lost device.
  3. Click the Options menu.
  4. In the Navigation pane, select the Phone menu
  5. From the list of connected phones/devices, click on the one to remote wipe to select it.
  6. Click the Wipe Device button.
  7. Click the OK button.
  8. Report your lost or stolen device to the UCSF Police Department
In the event that you find your ActiveSync device, follow the above 
procedure and remove the remote wipe command before attempting to 
re-synchronize the device to your account.