Launch of new IT Field Services
On Monday, February 25th, Sian Shumway and the ITS directors announced the official launch of IT Field Services.
In an email to customers impacted, Sian said: "My entire team, and many dedicated staff across campus, have contributed to the preparations for this milestone. We are thrilled to continue providing you with excellent field service support, and improving your support experience to enable the important work you do."
The team has also requested feedback in a baseline survey to assess satisfaction with field service (desktop) support over the past year, and provide an opportunity to tell us what is important in the new service.
If you have any questions, please feel free to contact your area Field Manager, the Customer Engagement managers by emailing firstname.lastname@example.org, or me directly.