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Password Management for Mac

Dan Pucillo's picture

UCSF Password Management for Mac users

This article describes how to change or reset your UCSF password on a Mac, which is used to access things like UCSF Exchange email, the UCSFwpa wireless network, and other UCSF resources.

 

STOP! Before you change your password or do anything else, you must sign up to use the Password Management Tool! It will let you unlock your account and reset your password without needing to call the Service Desk.

If you have multiple devices (desktop, laptop, smartphone, tablet, iPad, etc.) that use your UCSF log in, make sure you turn them off before changing your UCSF password. Then turn them on one at a time and change your password on each one.

    How to change your UCSF Password

    Complete both of these steps in this order to update your UCSF Password

     

    Step 1: Update your password on your Mac first
    • Click on the Apple icon in the top left corner of the screen and select System Preferences...
    • Select Users & Groups
    • Select your account under Current User and click the Change Password... button to change your password
    • The password change window will open
      • Enter your current UCSF Password in the Old Password field
      • Enter your new password in the New Password and Verify fields
        • Alternatively, you can click the button with a key icon to open the Password Assistant which can help you generate a new secure password 
      • Your new password must meet the UCSF Enterprise Password Standard
      • Optionally, you can enter a Password Hint in the last field that can be displayed to help you remember your password.
      • Click Change Password to finish updating your password on your Mac, and continue to the next step
    Step 2: Update your password again using the UCSF Password Management Tool
    • Open a web browser and go to the UCSF Password Management Tool, and click Change Password
    • Enter your UCSF username in the first field labeled Account Name
      • ​This is the username used to login to UCSF resources such as UCSF Exchange email or the UCSFwpa wireless network
    • Next, select the Domain that your account is on
    • Enter your current UCSF Password in the Old Password field
    • Then, enter the same new password that you created in "Step 1" above in the New Password and Please confirm new password fields
    • Click the button Next >
    • You should see a confirmation that your UCSF Password has been changed, and you can begin using your new password immediately

    Once you've completed both steps, you will need to use your new UCSF Password to login to UCSF Exchange, UCSFwpa, etc. as well as for logging into your Mac

     

    Enroll in the UCSF Password Management Tool

    • The UCSF Password Management tool allows you to unlock your UCSF account if it becomes locked after too many failed login attempts or to reset your password if you forget it, without having to contact the UCSF IT Service Desk
    • Your UCSF account must be enrolled in the UCSF Password Management tool before you can use it
    • If you forget your UCSF password and you aren't enrolled in the UCSF Password Management Tool, then you must call the IT Service Desk at 415-514-4100 to reset your password

    Updating Your Password on Mobile Devices

    • Please click here for information on updating your UCSF password on Android devices
    • Please click here for information on updating your UCSF password on iOS devices (iPhone/iPad) 

    If you still need help

    Call the UCSF IT Service Desk at 415-514-4100 if you have additional questions about changing your UCSF password

     

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