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Password Management for Mac

Wesley Yip's picture

UCSF Password Management for Mac users

This article describes how to change or reset your UCSF password on a Mac, which is used to access things like UCSF Exchange email, the UCSFwpa wireless network, and other UCSF resources. How you change your password on a Mac depends on if your Mac is bound to UCSF Active Directory (AD) or not.

 

STOP! Before you change your password or do anything else, you must sign up to use the Password Management Tool! It will let you unlock your account and reset your password without needing to call the Service Desk.

If you have multiple devices (desktop, laptop, smartphone, tablet, iPad, etc.) that use your UCSF log in, make sure you turn them off before changing your UCSF password. Then turn them on one at a time and change your password on each one.

    How to check if your Mac is bound to UCSF Active Directory

    • Click on the Apple icon in the top left corner of the screen and select System Preferences...
    • Select Users & Groups then select Login Options
    • Look for the field labeled Network Account Server at the bottom of the Users & Groups window
      • If Network Account Server has a domain (such as CAMPUS, SOM, or UCSFMC) listed with a green dot next to it, then your Mac is bound to UCSF AD
      • If Network Account Server has a button that says Join... next to it, then your Mac is not bound to UCSF AD

    How to change your UCSF Password

    If your Mac is bound to UCSF AD
    • Click on the Apple icon in the top left corner of the screen and select System Preferences...
    • Select Users & Groups then click on your account
    • Click the Change Password... button to change your password
      • Enter your current UCSF Password in the first field
      • Enter the new password in the next two fields
        • Your new password must meet the UCSF Enterprise Password Standard
        • Alternatively, you can click the button with a key icon to open the Password Assistant which can help you generate a secure password
      • Optionally, you can enter a password hint in the last field that can be displayed to help you remember your password.
      • Click Change Password when you are done
    • Once you're done, you will need to use your new UCSF Password to login to UCSF Exchange, UCSFwpa, etc. as well as for logging into your Mac
    If your Mac is not bound to UCSF AD
    • You can change your UCSF Password using the UCSF Password Management Tool
    • Enter your UCSF username in the first field. This is the short username used to login to things like UCSF Exchange email or the UCSFwpa wireless network.
    • Next, select the domain that your account is on and enter your current UCSF Password in the Old Password field
    • Then, enter the new password you want to use in the next two fields to ensure that it has been typed correctly and click the button Next >
    • You should see a confirmation that your UCSF Password has been changed, and you can begin using your new password immediately

    UCSF Password Management Tool

    • The UCSF Password Management tool allows you to unlock your UCSF account if it becomes locked after too many failed login attempts or to reset your password if you forget it, without having to contact the UCSF IT Service Desk
    • Your UCSF account must be enrolled in the UCSF Password Management tool before you can use it
    • If you forget your UCSF password and aren't enrolled in the UCSF Password Management Tool, then you must call the IT Service Desk at 415-514-4100 to reset your password

    Updating Your Password on Mobile Devices

    • Please click here for information on updating your UCSF password on Android devices
    • Please click here for information on updating your UCSF password on iOS devices (iPhone/iPad) 

    If you still need help

    Call the UCSF IT Service Desk at 415-514-4100 if you have additional questions about changing your UCSF password