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WebEx FAQ - Frequently Asked Questions

Jett O'Brien's picture

Welcome to the WebEx FAQ. If you do not find the answer to your question here, please contact the Service Desk (http://help.ucsf.edu).

 

 


Top Questions(Top)

 

  • What happens when the host leaves the meeting?

 

  • WebEx is configured to end the meeting when the host leaves.  This is a global setting and not configurable per user.  If you would like the meeting to continue after the host leaves there are two (2) alternatives.

 

  • Set alternate hosts via the webmeeting.ucsf.edu prior to the meeting so that there is more than one (1) host
  •  Right-click within the WebEx meeting on another user and set them to be a "host" prior to the original "host" leaving the meeting

 

Joining A Meeting(Top)

  • What do I need to access WebEx?

 

 

  • How do I access WebEx?

 

  • You may click on the WebEx link that has been sent to you via email to directly access a specific meeting
  • To access WebEx from your internet browser go to webmeeting.ucsf.edu
  • Make sure to use .EDU not .COM
  • Enter your email address (firstname.lastname@ucsf.edu) Enter your email address or network password.
  • Once the information is entered correctly you will be directed to download the necessary plugins to start your WebEx meetings.

 

  • How do I attend a meeting?

1. Join a Meeting from an Email Invitation

  • From your email application, open the meeting invitation.
  • Select the Meeting URL link to join the meeting.
  • If prompted, sign in with your profile information.

 

2. Join a meeting from WebEx Meeting Center

  • Sign in to your Cisco WebEx
  • All the meetings that you are hosting or have been invited are listed based on the meeting dates
  • The Daily tab is selected by default.
  • Select the desired meeting.
  • Note If you are the meeting host, select Start.
  • If required, enter the meeting password and click Join.
  • Once you are placed in the web meeting room, you can join the audio portion of the meeting by selecting Call using the computer or you may use the phone to call in.

Hosting A Meeting(Top)

  • How do I host a meeting?
  1. Go to https://webmeeting.ucsf.edu/
  2. Click on sign in
  3. Enter your user name and password (email address and password)
  4. From the navigation bar select Schedule
  5. Enter meeting topic, date, time and duration then add your meeting invitees and password
  6. Then select schedule it.
  7. meeting invitation will be sent to your attendee(s).
  • How Do I Schedule a WebEx Meeting via Outlook? (you have to download the Productivity Tools from webmeeting.ucsf.edu to enable this option on a PC)

To schedule a meeting via Outlook, follow these easy steps:

  • Open Outlook
  • Click on Calendar
  • Schedule a meeting via the WebEx meeting on top
  • Select your invitees
  • Send the meeting request
  • Verify the recipient(s) received your WebEx meeting invitation
  • Start the meeting

 

General Questions(Top)

Can I deactivate the Beep Tone that plays when someone joins my meeting? (large meetings)

How to Mute Meeting Attendee’s? (large meetings)

What do I need to access WebEx?

How do I access WebEx?

Who can I contact for WebEx training and/or technical assistance during the pilot?

Can I access WebEx from anywhere?

Can I invite only UCSF staff to join in a meeting?

Does everyone need to have WebEx account to participate in a meeting?

Is there a difference between Web and Video Conferencing?

What is Video Conferencing?

What is web conferencing?

How many participants can attend a WebEx meeting?

What is the difference between document sharing and application sharing?

What type of applications can I share?

Can I share more than one document or presentation at a time?

What are the different roles in a meeting?

How do I share my desktop?

How do I transfer the presenter role to someone else during a meeting?

What is the difference between sharing web content and web browser?

How do I record the meeting?

How do I take notes?

How do I edit a meeting?

 

Can I invite attendees from a distribution list?

Can I invite someone to a meeting that I'm attending?

Can I start several meetings at the same time?

Can people from outside my company use One-Click to join my meetings?

How do I add participants to a meeting which is already in progress?

How do I chat with everyone in a meeting?

What is a host key?

How do I share hosting duties with someone else?

How do I transfer the presenter role to someone else?

Can I record a meeting from WebEx?

What information does the meeting history provide?

How do I clear my meeting history?

 

 

What are the minimum system requirements for WebEx?

 


Can I deactivate the Beep Tone that plays when someone joins my meeting?

 

This can be very useful when hosting a large meeting to reduce the beeps from attendees joining and leaving

 

Adjust the Beep Tone:

 

  1. This can be deactivated, but needs to be done prior to sending out the Meeting invite with the WebEx.
  2. Log on to http://webmeeting.ucsf.edu using your email address and network password
  3. Click on your name in the top middle section of the screen
  4. In the “My Account” window, scroll down to the “My Audio Connections” and select “No Tone”, then select “Update” at the bottom
  5. Meetings created after this change will not use the Beep as attendee’s arrive and leave the meeting.

How to Mute Meeting Attendees?

 

This can be very useful when hosting a large meeting to reduce the background noise

 

Here is how we can Mute All Participants:

 

  1. While the WebEx Meeting is active, right click in the “Participants” list. (the panel on the right side of the WebEx Meeting)
  2. Select : “Mute All” or “Un-Mute All” as needed.
  3. Attendees can also be muted one by one by clicking the speaker icon adjacent to the participants name

 

 

What do I need to access WebEx? (Top)
In addition to a computer and access to a web browser, you will need a web camera with a microphone.

 

How secure is the WebEx Meeting Center? (Top)
The WebEx Meeting Center service has multiple layers of security. The first level is password protection. “Close the door” facility can also be used for your conference. Participants entering the audio and web portion of your meeting, are sent to a virtual waiting room and wait there until the moderator lets them into the main meeting room. The moderator can see name and telephone number of participants and also audio portions of the meeting. Therefore, moderator has the power to dismiss any participant from the meeting if he/she does not recognize the participant. Any information that has been uploaded to the conference server can only be viewed by the people who have access to that account. Each account has its own directory on the server and without proper rights; other participants can’t see the directory.

Moderators can also use SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting and is integrated with WebEx Meeting Center. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use.

WebEx has passed UCSF’s security review.

 

How do I access WebEx? (Top)

To access WebEx from your internet browser go to webmeeting.ucsf.edu

Make sure to use .EDU not .COM

Enter your email address (firstname.lastname@ucsf.edu)  Enter your email address or network password. 

Once the information is entered correctly you will be directed to download the necessary plugins to start your WebEx meetings.

 

Who can I contact for WebEx training and/or technical assistance during the pilot? (Top)

Please contact the Service Desk for any questions and requests for training. They will route your questions, issues or requests to the right person or group.

Can I access WebEx from anywhere? (Top)

Yes, WebEx can be accessed from anywhere with Internet connection. Depending on the speed of your connection, you may experience some loss of quality or other issues.

 

Can I invite only UCSF staff to join in a meeting? (Top)

No, you can invite anyone to join a WebEx meeting as long as they have internet, audio and video capabilities.

 

Does everyone need to have WebEx account to participate in a meeting? (Top)

No, only the host needs to have an account to initiate meetings. The participants are not required to have an account.

 

Is there a difference between Web and Video Conferencing? (Top)

Yes, most simply video conferencing is the two or more way exchange of live video feed to connect meeting members so that members at a distance cannot only be heard but seen as well. Web Conferencing on the other hand, involves the connection of multiple participants to a virtual room where files can be shared or exchanged.

 

What is Video Conferencing? (Top)

Video conferencing is the use of video and audio to connect two or more points across the internet for two-way conferencing over distance. It requires the use of webcams, or other video equipment connected to a computer and/or network and uses substantially more bandwidth than web conferencing. System might employ the use of VoIP or standard telephone lines.

 

What is web conferencing? (Top)

Web conferencing is the act of connecting several internet points for the purpose of delivering a presentation over the web. Participants are generally engaged and interactive through applications such as chat, whiteboards, and desktop sharing. In more passive instances, audience members may simply watch the presentation with minimal interaction. More specifically, a webcast is broadcast of information, either live or delayed, over the internet and provides no interaction while a webinar involves some discussion and interaction between the presenter and attendees.

 

How many participants can attend a WebEx meeting? (Top)

It depends upon the type of meeting you want to host:

Meeting Center (up to 250 participants) - Meeting Center is the traditional collaborative meeting solution. It provides the ability to share applications or desktops and share video and voice for those attendees who have the capabilities to do so.  You can access Meeting Center from your internet browser by going to webmeeting.ucsf.edu

Training Center (up to 1,000 participants) - Training Center is designed more like the classroom environment and can support up to 1000 participants. Not only can it provide the ability to share applications or desktops and voice and video, but it also provides the ability for participants to raise their hand to ask a question, participate in polls, and to breakout into smaller groups.  Please contact the Service Desk for more info on this option

Event Center (up to 3,000 participants) - Allows you to conduct webinars, all-hands meetings, project kick-offs, or press events online so that you can share documents and applications, and collaborate with others. Event Center is intended to primarily provide unidirectional (Presenter to participants) voice, video, and data presentation. Please contact the Service Desk for more info on this option

 

What is the difference between document sharing and application sharing? (Top)

Document sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Meeting Manager content viewer. This image is much like a printed document you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds.
On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.

 

What type of applications can I share? (Top)

You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. If you want to share a Web page with streaming content, you can use Web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.

 

Can I share more than one document or presentation at a time? (Top)

Yes, you can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer.

 

What are the different roles in a meeting? (Top)

While the host assumes responsibility for many tasks during a Meeting Center meeting, other participants also play a central role in the success of a meeting. There are four different roles in a WebEx meeting:

  • Host: meeting coordinator
  • Presenter: individual currently presenting in meeting
  • Note Taker: individual assigned to take meeting minutes
  • Attendee: all other participants without an assigned role

 

 

 

 

 

 

 

How do I share my desktop? (Top)

  1. Click on the drop down arrow on the right of Share My Desktop select the options. This shows any applications or documents you have available and you may share. Select the appropriate application and click Share.
  2. Choose the Share menu> Desktop to share the entire desktop. This is the most flexible approach however the participants will see whatever is on your desktop, including confidential.
  3. Choose the Share menu, Whiteboard to bring up a white screen in the main window which you can write on with your cursor.
  4. Click on the Participants, Chat or Annotate to float the panels over your screen sharing.
  5. Click the red stop button to stop sharing.

 

What is the difference between sharing Web content and Web browser? (Top)

Sharing Web content means that participants can interact independently with Web pages. Participants can experience media effects on Web pages, including video and sound. Web content sharing does not let you guide participants to other Web pages. Sharing Web browser lets you annotate while guiding participants around the web pages and sites. During Web browser sharing, participants cannot view or experience any multimedia effects on a Web page, such as Flash animations and streaming audio and video.

 

How do I transfer the presenter role to someone else during a meeting? (Top)

As the meeting or session host, you are initially the presenter of your meeting. During the meeting, you can designate any meeting attendee as the presenter. You can also reclaim or change the presenter role at any time.

1. Use one of the methods below to designate a presenter:

 

  • On the Participants panel, select the desired attendee's name, and then click the Make Presenter button.

           OR

 

  • Right-click the desired attendee's name on the Participants panel, then select Change Role To > Presenter.

           OR

 

  • Select the desired attendee's name on the Participants panel, go to the Participants menu, then select Make Presenter.

           OR

 

  • On the Participants panel, drag the presenter ball from your name to the desired attendee's name.

2. Use one of the methods below to reclaim the presenter role:

 

  • On the Participants panel, select your name, then click the Make Presenter button.

            OR

 

  • Right-click your name on the Participants panel, then select Change Role To >Presenter.

           OR

  • Select your name on the Participants panel, go to the Participants menu, then select Make Presenter.

           OR 

 

  • On the Participants panel, drag the presenter ball from the current presenter's name to your name.

 

How do I record the meeting? (Top)

  1. Click on Meeting in the top navigation panel, then select Recorder Setting>Record on Server
  2. Choose Start Recording from the Meeting drop-down menu
  3. Once a connection is established, the Recorder Panel will appear and the recording will begin.
  4. Select Stop to end the recording—the Recording Panel will disappear.

 

How do I take notes? (Top)

During a meeting, one or more meeting participants with access to the notes feature can take notes on the Notes or Closed Caption panel in the meeting window. Only one participant performs closed captioning. If all participants are allowed to take notes, they cannot publish their notes to others during the meeting. However, participants can save their notes at any time during the meeting.

The meeting host can select the single note taker during the meeting. A single note taker can publish notes at any time during the meeting or send a meeting transcript containing the notes to all participants.

Taking Personal Notes

If the meeting host or presenter has selected the option to allow participants to take personal notes, you can type your notes on the Notes panel in the meeting window.

Procedure

Step 1: In the meeting window, open the Notes panel.

Step 2: Type your notes in the box.

Step 3: (Optional)Select Save to save your notes to a text file on your computer.

Taking Public Notes (Meeting Minutes)

If the meeting host has designated you as the single note taker for a meeting, you can type notes on the Notes panel in your meeting window. Your notes are not visible to other meeting participants until you publish them. You can publish your notes at any time during the meeting.

Procedure

Step 1: In the meeting window, open the Notes panel.

Step 2:  Type your notes in the box.

Step 3: (Optional)To publish your notes so they appear in each participant's Notes panel, click Publish.

Note: If the Notes panel is not selected on a participant's meeting window once you publish notes, the participant sees an alert.

Saving Notes to a File

If you are taking personal or public notes (meeting minutes) or closed captions during a meeting you can save your notes or closed captions to a text file on your computer. You can also save any notes or closed captions that another note taker or closed captionist publishes on your Notes or Closed Caption panel.

Once you save new notes to a file, you can save changes to the notes or save a copy of the notes to another file.

Saving New Notes

  1. On the Notes or Closed Caption panel, click Save. The Save Notes As dialog box appears.
  2. Choose a location at which to save the file.
  3. Type a name for the file.
  4. Select Save.
  5. WebEx saves the file at the location you chose. Its file name has a .txt extension.
  6. Saving Changes to Notes
  7. On the Notes or Closed Caption panel, click Save.
  8. WebEx saves the file at the location you chose. Its file name has a .txt extension.

Saving a Copy of Notes to Another File

In the meeting window, select File > Save As, and then choose Notes. The Save Notes As dialog box appears.

Do either or both:

  1. Type a new name for the file.
  2. Choose a new location at which to save the file.
  3. Select Save.

 

How do I edit a meeting? (Top)

If you are the meeting host, you can edit the meeting’s details by accessing them directly from the WebEx Meeting list by clicking the edit icon. The edit icon only appears next to meetings that you have edit rights for.

To edit a meeting:

  1. Click WebEx Meetings in the Menu.
  2. Click the edit icon associated with the meeting you wish to edit. The meeting details appear for you to modify.

 

Can I invite attendees from a distribution list? (Top)

Yes, You can use Microsoft Outlook distribution lists to invite attendees. Just select the distribution list

from your address book instead of selecting individual email addresses.

 

Can I invite someone to a meeting that I'm attending? (Top)

Yes, If you are the meeting host, you can invite attendees.

You may also send the meeting link to other attendees.

 

Can I start several meetings at the same time? (Top)

No. You may attend one meeting at a time.

 

Can people from outside my company use One-Click to join my meetings? (Top)

No, For security reasons, no one outside your company can use One-Click to join meetings; they can only join your meetings using the link in an email invitation or the meeting number and password if needed. 

 

How do I add participants to a meeting which is already in progress? (Top)

1. Choose Participant --> Invite.

2. Select the By E-mail option.

3. Enter the invitee's e-mail address in the dialog box that appears and click the Send Invitation button.

 

How do I chat with everyone in a meeting? (Top)

1. In the Chat panel, select a participant to send a message to from the Send to dropdown menu.

2. Choose from Host, Presenter, Panelists, All Participants or an individual attendee.

If you cannot message All Participants or an individual attendee, ask the Host to assign Communication Privileges.

3. Type your message in the Chat panel. Press Enter (PC) or Return (MAC) to send your message.

 

What is a host key? (Top)

A host key is a six-digit code generated when a WebEx session is scheduled. The host key may be used to reclaim the host role within a live session after the host role has been passed to, or claimed by, another party.

In order to use the host key, the session associated with the key must be in progress. The host key cannot be used to start a scheduled WebEx session.

The host key for a session can be found in the following locations:

  • The host confirmation email (when scheduled from the WebEx site)
  • The meeting information page within the My WebEx page, in the My Meetings subsection.
  • The info tab of the running session.

 

How do I share hosting duties with someone else? (Top)

When setting up a meeting, you may add alternate hosts. Alternate hosts must have an active UCSF WebEx host account. Alternate hosts will only be able to start the meeting (from the My Meetings section of the My WebEx tab). They will not be able to edit or delete the meeting; only the scheduling host may make changes to the meeting.

 Click the Meetings tab on the upper  left-hand side of the page.

 You may select  Meet Now to set up a meeting immediately or click on Schedule  Please fill out the Meeting topic, date, time and password (optional)  

 

 

Note: The contact must have a host privileges on the site. Attendees without a host account cannot be added as an alternate host.

 

 

How do I transfer the presenter role to someone else? (Top)

As the meeting or session host, you are initially the presenter of your meeting. During the meeting, you can designate any meeting attendee as the presenter. You can also reclaim or change the presenter role at any time.

 

Use one of the methods below to reclaim the presenter role:

  1. On the Participants panel, select your name, and then click the Make Presenter button.
  2. Right-click your name on the Participants panel, then select Change Role To >Presenter.
  3. Select your name on the Participants panel; go to the Participants menu, then select Make Presenter.
  4. On the Participants panel, drag the presenter ball from the current presenter's name to your name.

 

 

Can I record a meeting from WebEx? (Top)

Yes, To set up and start recording:

  1. Click on Meeting in the top navigation panel, then select Recorder Setting>Record on Server
  2. Choose Start Recording from the Meeting drop-down menu
  3. Once a connection is established, the Recorder Panel will appear and the recording will begin.
  4. Select Stop to end the recording—the Recording Panel will disappear

 

What information does the meeting history provide? (Top)

The meeting history shows the email addresses of up to eight people whose meetings you've joined.

Use the history to quickly access the email addresses of hosts that you meet with frequently. Note: The history doesn't show the email addresses of people that you invited to meetings.

 

How do I clear my meeting history? (Top)

  1. At the bottom of your screen on the Windows taskbar, right-click the WebEx One-Click icon and choose Preferences.
  2. Click the General tab, and then click Clear History.

Security FAQs(Top)

 

What are the minimum system requirements for WebEx? (Top)

If we use WebEx to send or receive video with a resolution of 720p, please ensure that your system meets the following minimum requirements:

  • A webcam capable of producing HD video. WebEx supports most webcams of this type
  • A computer with at least 2 GB of RAM and a quad-core processor
  • A fast network connection

WebEx Technical Requirements

Technical requirements for joining a WebEx event:

 

On a PC

Windows 2003, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, Windows 8 32-bit/64-bit

  • Supported browsers:
    • Internet Explorer 6, 7, 8 (32-bit/64-bit), 9 (32-bit/64-bit), 10 (32-bit/64-bit)
    • Firefox latest*
    • Chrome latest*
  • JavaScript and cookies enabled
  • Requires Java 6 or later
  • Recommend ActiveX be enabled for Internet Explorer
  • Intel Core2 Duo CPU 2.XX GHz or AMD processor
  • 2 GB of RAM recommended
  • For group registrants: LCD/LED projector recommended
  • See below for audio requirements for all participants

Test your PC at www.webex.com/lp/jointest/.

*Users of Firefox version 26 (or later) or Chrome version 32 (or later) should read "Joining a WebEx Meeting on Chrome and Firefox FAQ" at https://support.webex.com/webex/meetings/en_US/chrome-firefox-join-faq.htm for steps necessary to enable the WebEx plug-in and join a WebEx event.

 

On a Mac

Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion)*, 10.8 (Mountain Lion)*, 10.9 (Mavericks)*, 10.10 (Yosemite)*

  • Supported browsers:
    • Safari 4, 5, 6, 7, 8
    • Firefox latest**
    • Chrome latest**
  • JavaScript and cookies enabled
  • Requires Apple Java 5 or higher
  • Intel processor
  • 512 MB of RAM or more recommended
  • For group registrants: LCD/LED projector recommended
  • See below for audio requirements for all participants

Test your Mac at www.webex.com/lp/jointest/.

*Beginning with 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.

**Users of Firefox version 26 (or later) or Chrome version 32 (or later) should read "Joining a WebEx Meeting on Chrome and Firefox FAQ" at https://support.webex.com/webex/meetings/en_US/chrome-firefox-join-faq.htm for steps necessary to enable the WebEx plug-in and join a WebEx event.

 


Troubleshooting FAQs(Top)

My camera on my mac is not working

The screen sharing is only filling up part of my screen

How do I troubleshoot my WebEx audio issues?

I am unable to hear the presenter or attendees.

A group of people in a conference room space hosting a WebEx conference. Not everyone in the room can be heard well by WebEx attendees.

Video image has poor quality.

I am seeing only a black or gray screen when using a webcam in a meeting.

I hear echoing sound in the background?

 

My camera on my mac is not working

 

The screen sharing is only filling up part of my screen

  • If your screen resolution and the presenters are different there is a potential that the screen sharing will only fill up part of the viewers screen.
  • Set your screen resolution to 1024 x 768 pixels on the presenter and viewers' computers

 

 

How do I troubleshoot my WebEx audio issues?

To review audio issues and troubleshooting steps, please review the Troubleshoot WebEx Audio (PDF) document.

 

I am unable to hear the presenter or attendees

Make sure the speakers are tuned on

  1. On the WebEx menu select Audio, and then run a Speaker/Microphone Audio test.

 

A group of people in a conference room space hosting a WebEx conference. Not everyone in the room can be heard well by WebEx attendees. (Top)

If microphone built in to a laptop or PC is being used, it may be necessary to switch to an external microphone that can pick up all presenters in a larger space.

 

Video image has poor quality.

Check system requirements when sharing your camera video. WebEx generally recommends network bandwidth above 1MBs, per participants. A dual-core PC with 2.0 GHz processor or better with at least 1GB ram should be used. The minimum network bandwidth should be above 320 Kbps per participants.

Standard WebEx video generally requires bandwidth between 90-130 Kbps per video participant at the default configuration, which is QCIF resolution (176x144pixels) at 15 frames per second.

Bandwidth requirements for High Quality (HQ) video are as follows:

High – 360 (640x360) – Max bit rate 1.5 Mbps

Standard—180p (320x180) – Max bit rate .5 Mbps

 

I am seeing only a black or gray screen when using a webcam in a meeting.

The wrong video capture device may be selected within the meeting

  1. In the Participants panel, click the gear icon. The Video Options window will appear.
  2. Click on Capture Device.

If this does not resolve the issue, verify that no webcam avatar software is running on the computer.

 

I hear echoing sound in the background?

Echoing is generally caused by a participant in the teleconference on a speakerphone creating an audio feedback loop. The microphone on the speakerphone is picking up the teleconference and rebroadcasting it.

To troubleshoot the problem:

  1. Mute all lines in the teleconference
  2. Unmute the active speakers.
  3. If the issue does not reoccur when the active speakers are unmuted, begin unmuting attendees one at a time to determine which attendee is the cause of audio feedback loop.
  4. If you are able to isolate an individual attendee as the cause, ask the attendee to manually mute their speakerphone, cease using the speakerphone option, or leave the attendee muted in the teleconference. Also for conferences using VoIP that have more than two people using headphones can help prevent echo.

 

New and Changed Features for Cisco WebEx Meetings Server Release 2.6MR2

There are no new features in this release. This maintenance release is only intended for customers who currently have Cisco WebEx Meetings Server Release 2.6.1.39 or 2.6.1.1099 installed.

Updated Browser Support

This release supports the following browser versions:

Windows:

  • Internet Explorer 11.0.9600.18204

  • Chrome 49.0.2623.112 m

  • Firefox 45.0.1

  • Edge (only for Windows 10) 20.10240.16384.0

Mac:

  • Safari 9.1

  • Chrome 49.0.2623.112

  • Firefox 45.0.1

WebEx Meeting Client Application

This release supports WebEx Meetings Application version 30.6.4.10003 for Mac and Windows.

WebEx Network Recording Player

This release supports the following Cisco Network Recording Player versions:

  • Windows: 30.6.4.10003

  • Mac: T30L10NSP6EP2.10004

You can install the latest version from the Downloads page of your Cisco WebEx site. When you download the Cisco Network Recording Player, select Windows or Mac from the operating system drop-down menu. The Windows player is the default download.

WebEx Productivity Tools

This release supports WebEx Productivity Tools version 2.82.6520.1083 for Windows.