it.ucsf.edu

PGP FAQ

Sarah Mays's picture

 

General Questions

How do I get PGP?
Download PGP installer from http://software.ucsf.edu/applications/pgp.html

Do I have to be on the UCSF network to use PGP?
No

Do you have to be on the UCSF network to download PGP?
Yes, you need to be on the UCSF network to download PGP.

What happens when I forget my PGP WDE passphrase?
Call UCSF IT Service Desk for assistance
415-514-4100

Can PGP encrypt external hard drives and USB Flash drives?
Yes

Does PGP have a hard drive size limitation?
Yes, presently drives over 2 Terabytes must be partitioned to 1.5TB or less for each partition.
http://www.symantec.com/docs/TECH200099

If I copy a file off of my WDE encrypted computer is the file still encrypted?
No, files copied off of a PGP WDE encrypted system are not encrypted. If you are copying files onto another system/device that is encrypted the files will be encrypted.

How long does it take to encrypt a hard drive?
Depends on the size and speed of the hard drive, usually 2-12 hours.

My department deployed FDE. Can I move to PGP?
There is no reason to change an existing encrypted computer from FDE to PGP.

If you have a specific need to change your encryption solution, talk with your department's CSC to see which encryption solution they are supporting.

I’m a self-supporting user, which ITS supported encryption solution should i use?
PGP

I already have PGP installed on a computer, can I install PGP on another computer used for UCSF business?
Yes

I already have a PGP license, do I need request additional licenses for a new or additional computers where I am the primary user?
No,  you can install PGP on as many machines that you are the primary user.


PGP Windows FAQ

What Operating Systems are supported with PGP Desktop and PGP WDE?
PGP Desktop Operating Systems
  • Windows 8
  • Windows 7 (all 32 and 64 bit versions)
  • Windows Vista (all 32- and 64-bit editions)
  • Windows XP (32-bit Service Pack 2 or 3, 64-bit Service Pack 2)
  • Microsoft Windows XP Tablet PC Edition 2005 (requires attached keyboard)
  • Windows Server 2003 (Service Pack 1 and 2)

For additional system requirements and best practices information on using PGP WDE on Windows non-server systems, see Symantec KB Article 149543 https://support.symantec.com/business/support/index?page=content&id=TECH149543

PGP WDE supports all the client operating systems above as well as the following server versions:
  • Windows Server 2003 SP2 (32- and 64-bit editions)
  • Windows Server 2008 SP 1 and 2 (32- and 64-bit editions)
  • Windows Server 2008 R2 (32- and 64-bit editions)
For additional system requirements and best practices information on using PGP WDE on Windows Server systems, see Symantec KB Article 149613. https://support.symantec.com/business/support/index?page=content&id=TECH149613

What disk types are supported with PGP WDE?
PGP WDE Supported Disk Types
The PGP WDE feature protects the contents of the following types of disks:
  • Desktop or laptop disks, including solid-state drives (either partitions, or the entire disk).
  • External disks, excluding music devices and digital cameras.
  • USB flash disks.
PGP WDE UnsupportedDisk Types
  • Dynamic disks
  • Diskettes and CD-RW/DVD-RWs.
  • GPT partitioned Windows drives (e.g. >2TB drives)



PGP Mac OS X FAQ

What are the system requirements for Symantec Encryption Desktop and PGP WDE?
For Symantec Encryption Desktop version 10.3.1 MP1
  • Apple Mac OS X 10.7x, 10.8.x, 10.9.x
  • Intel Processor
  • 512 MB of RAM
  • 64 MB hard disk space
Does PGP WDE support Boot Camp?
No, Symantec Encryption Desktop no longer supports the use of Boot Camp. instructions on how to decrypt and remove Boot Camp can be found on Symantec’s website. https://support.symantec.com/business/support/index?page=content&id=TECH212700

What disk types are supported with PGP WDE?
PGP WDE Supported Disk Types
The PGP WDE feature protects the contents of the following types of disks:
  • Desktop or laptop disks, including solid-state drives.
  • External disks, excluding music devices and digital cameras.
  • USB flash disks.
  • Do not use PGP WDE to encrypt server hardware. PGP WDE is not supported on Mac OS X Server Hardware
PGP WDE Unsupported Disk Types
  • Disks formatted using the APM partition scheme
  • Any type of server hardware, including RAID disk drives
  • Diskettes and CD-RW/DVD-RWs.
My Mac takes a long time to show PGP Pre-boot authentication screen?
Make sure your system disk is selected in System Preferences –> Startup Disk

 

My department deployed FDE. Can I move to PGP?
There is  no reason change an existing encrypted computer from FDE to PGP.
If you have a specific need to change your encryption solution, talk with your department's CSC to see which encryption solution they are supporting.
I’m a self-supporting user, which ITS supported encryption solution should i use?