The IT Field Services (ITFS) team offers support for computers and devices at UCSF.  With two service levels to choose from and tight integration with the IT Service Desk, ITFS offers a unified set of support services.

Read more about the project, including: 

Contact ITFS-Questions@ucsf.edu for more information.

 

Support for Windows XP is Ending April 8, 2014

You must upgrade or retire Windows XP systems. ITFS can help.

IT Field Services Newsletter - January 2014

IT Field Services is launching a regular newsletter, with updates, technology information, and staff spotlights.

 

Adobe Acrobat Professional is available for IT Field Services customers and students of the Graduate Division, School of Medicine and School of Pharmacy. This page has the instructions for acquiring and installing Adobe Acrobat Professional.
The Basic Computer Support service is an integrated suite of support services for campus faculty and staff university-owned Windows, Mac, iOS, Android, and Lync devices. Support staff use Bomgar remote control tools when available to provide assistance and service support.
Retrieved properties are system attributes that are reported from the IBM Endpoint Manager, aka BigFix, client to the IBM Endpoint Manager server. Retrieved properties show up in the computer lists, the Computer Status dialog, an can be used Web Reports.
Box
Store and share files across devices and across the enterprise with the cloud-based box.com.
CrashPlan Pro is a software application for Windows and Mac OS X that performs a complete and continuous backup of your computer's profile or home directory. Backups are unattended and automatic from anywhere your computer has an Internet connection.
Support for conferences and special events, including off-site and after-hours
23 brief answers about the new Field Services
IT Field Services team members
For ITFS Supported Customers Only. CrashPlan provides continuous backup of your data within your user profile (Desktop, My Documents, etc) on your workstation and features simple self‐service data restores.
The Premium Computer Support service includes all services provided by the Basic Desktop Support service, with several differentiators that increase the overall scope, flexibility, quality, and responsiveness of the service.
To purchase a new networked printer, please open a ticket online using the Self-Help portal.
Hourly rate charged for anything that is not covered by the service catalog for basic or premium service.
Compare your current support model to our computer support services. Detailed service catalog with information on how to conduct a gap analysis.
Customer Support Services and UCOP provide information, documentation, and licensed software for the campus community. We do not provide technical support for every application.
Store and share files across devices and across the enterprise with the cloud-based box.com.