The IT Field Services (ITFS) team offers support for computers and devices at UCSF.  With two service levels to choose from and tight integration with the IT Service Desk, ITFS offers a unified set of support services.

Read more about the project, including: 


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The Basic Computer Support service is an integrated suite of support services for campus faculty and staff university-owned Windows, Mac, iOS, Android, and Lync devices. Support staff use Bomgar remote control tools when available to provide assistance and service support.
When it comes to securing UCSF IT resources, we can't fix what we can't see. The BigFIx Endpoint Manager allows UCSF IT find, fix and secure IT resources attached to the network.
Store and share files across devices and across the enterprise with the cloud-based
CrashPlan Pro is a software application for Windows and Mac OS X that performs a complete and continuous backup of your computer's profile or home directory. Backups are unattended and automatic from anywhere your computer has an Internet connection.
Dell Data Protection Encryption - UCSF standard for device encryption
Support for conferences and special events, including off-site and after-hours
Brief answers about IT Field Services
Welcome to the Medical Center IT Field Services homepage.
Service Catalog for IT Field Services for both Campus and Medical Center.
For ITFS Supported Customers Only. CrashPlan provides continuous backup of your data within your user profile (Desktop, My Documents, etc) on your workstation and features simple self‐service data restores.
Welcome to the Medical Center IT Field Services homepage.
The Premium Computer Support service includes all services provided by the Basic Desktop Support service, with several differentiators that increase the overall scope, flexibility, quality, and responsiveness of the service.
To purchase a new networked printer, please open a ticket online using the Self-Help portal.
Hourly rate charged for anything that is not covered by the service catalog for basic or premium service.
Registering your computer.
Customer Support Services and UCOP provide information, documentation, and licensed software for the campus community. We do not provide technical support for every application.
Store and share files across devices and across the enterprise with the cloud-based
Under the UC “Leveraging Scale for Value Initiative”, Print Management was identified as one of the service categories with substantial opportunity for cost reduction, environmental impact, productivity improvement and security/compliance requirements.