it.ucsf.edu

Email Online FAQs

Mark Bering's picture

Migration

  1. Can I access my email during the migration?
  2. How do I configure the client to connect to the new mail server?
  3. Will the migration include my .pst folders?

Service

  1. What is the Mailbox Size after we migrate?
  2. What is the URL for Outlook Web Access (OWA)?

Email Clients

  1. Which clients are currently supported for UCSF Email Online?
  2. How do I get Office 2016 for Mac or Windows?

Migration

Can I access my email during the migration?

Yes, the migration process synchronizes your mailbox to the cloud environment. This process will be transparent to you and will not affect access to your mailbox. You will see a notification from Outlook when your migration is complete. It your Outlook client is open, you will need to close and and restart Outlook

How do I configure the client to connect to the new mail server?

No configuration should be needed for the Outlook desktop client. You will be notified when the migration is complete. You will need to close and restart Outlook.

The Apple Mail application and mobile devices using an ActiveSync connection will have to be manually reconfigured to connect to your cloud-based mailbox.

Will the migration include my .pst folders?

No, PST files are not migrated; they are not part of your mailbox or stored on the mailbox servers. PST files are stored locally on your computer or a mapped drive and therefore cannot be imported during the mailbox migration process.

Once migrated you can continue to use the PST files as you have been doing, or take advantage of the additional mailbox storage space and re-import them into your new mailbox.

Will shared mailboxes still function the same as they do now?

At the completion of the migration, when all mailboxes are in the "cloud", shared mailboxes will work as they do now. Unfortunately, while we are in transition from the on-premises system to the cloud-based system, extended permissions such as full mailbox, send as, and send-on-behalf-of will not work when the associated mailboxes are not in the same environment. Therefore, it is very important that when you receive notification of your mailbox migration, that you let us know of all of the shared, resource, entity, room, and equipment accounts that you manage.

Service

What is the Mailbox Size after we migrate?

50 GB

What is the URL for Outlook Web App (OWA)?

To login to Outlook Web App (OWA), go to https://email.ucsf.edu

Email Clients

Which clients are currently supported for UCSF Email Online?

Windows

Mac

Exchange ActiveSync
 
  • Outlook 2016
    (Recommended)
  • Outlook 2013
  • Outlook 2010
    Service Pack 2
    with
    Version 14.0.7147
    or higher
  • Outlook for Mac 2016
    (Recommended)
  • Outlook for Mac 2011
  • Apple Mail

How do I get Office 2016 for Mac or Windows?

Please visit this Link for more info.