Spam Filter Operational FAQ
Table of Contents:
- Spam Filter Operational FAQ
- How is spam defined?
- How often will I receive notice from the UCSF spam firewall?
- How do I get into my spam quarantine? Do I need a login and password?
- What is the URL for my quarantine? Can I bookmark it or add it to my favorites?
- If Barracuda, the spam firewall manufacturer, sets recommended tag, quarantine and blocking scores of 3.5, 10 and 7 respectively, why is ITS changing these settings globally within the system?
- I accidentally clicked "Deliver" instead of "Delete" in my quarantine. What happens?
- I have over 4 pages of quarantined messages. Do I have to delete them one at a time?
- I will be out for one week. Do you mind if I don't update my quarantine until I get back?
- I'm concerned that I am receiving some very offensive email. Is there any end in sight?
- My last batch of Barracuda messages were all spam. I selected all the messages, and clicked "Deliver" instead of "Delete". Not only did I have those messages delivered, but now it thinks that they aren't spam. What should I do?
- Do I need any local filtering, in addition to the Barracuda?
- I've deleted something from my quarantine by mistake. Can you recover it?
- Will I have deleted all the email that accumulated in my absence by deleting the most recent Barracuda email?
- I have been away from the office. Do I have to open the Barracuda email from each day that I was gone, or are the messages cumulative so that I can view my quarantine in the most recent Barracuda email?
- I just spent a long time deleting a large amount of messages. Now they're all back. I don't want any of them. What am I doing wrong?