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Cisco Jabber UC FAQ

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What is Cisco Jabber Unified Communication (UC)?

How do I get Cisco Jabber UC?

Which login credentials do I use to login to Cisco Jabber UC client?

Which operating systems are supported by the Cisco Jabber UC client?

Does Cisco Jabber UC work the same on different platforms and devices?

Are all Cisco Jabber UC features included in my account?

What kind of Presence information is available in the Cisco Jabber client?

Can I change my Availability status outside of the Presence information?

How do I add a contact in the Cisco Jabber UC client?

Can I organize my Contacts in the Cisco Jabber client?

How do I start a chat session in the Cisco Jabber UC client?

Can I create chat rooms for my department or group?

Can I chat with more than one contact in the same conversation (group chat)?

Are persistent chat rooms available?

How do i start a screen sharing session in Cisco Jabber UC?

Can i do file transfer using Cisco Jabber UC?

How do I control the Sounds that my Cisco Jabber UC client makes?

Integrate WebEx into Cisco Jabber UC for Windows Client

Integrate Outlook with Cisco Jabber UC

 


What is Cisco Jabber UC? (top)

Cisco Jabber™ UC is UCSF’s new premier unified communications application for Windows and Mac. Cisco Jabber UC provides presence information, instant messaging,file transfer, desktop sharing and conferencing capabilities from a single user interface. Through the Jabber application, you can easily locate your contacts within the enterprise, see their status, share presentations or documents and view each other status in real-time . You can also integrate your Cisco Jabber UC application with WebEx on-premise conferencing service and Microsoft Outlook.

Functionality not currently supported includes: Jabber UC as softphone and deskphone control,Microsoft Exchange Unified Messaging voicemail integration, Siemens voicemail integration, Centrex phone integration, Siemens phone integration

How do I get Cisco Jabber UC? (top)

All UCSF users with a UCSF Active Directory account are configured for Cisco Jabber UC.

However, users are required to download and install the appropriate Cisco Jabber UC client for Windows or Mac Operating Systems. This Client can be downloaded from UCSF Software download site

To get IT help, contact the Service Desk online, or via phone at 415-514-4100

Which login credentials  do I use to login to Cisco Jabber UC client? (top)

Username for loging into Cisco Jabber UC client is your Active Directory username .Use your Active Directory password as the password. e.g.

Username : jdoe

Password : UCSF Active Directory password.

Which operating systems are supported by the Cisco Jabber UC client? (top)

At this time, the Cisco Jabber client is available for the following operating systems:

  • Apple Macintosh 10.8 – 10.9
  • Microsoft Windows 7

Does Cisco Jabber UC work the same on different platforms and devices?(top)

Many Jabber features work across platforms. However Mac client does not integrate with Microsoft Office, resulting in lack of ability to view presence information in Office products for your Cisco Jabber UC contacts.

Are all Cisco Jabber UC features included in my account?(top)

All accounts are configured with IM (encrypted chat), Presence, Screen/Desktop sharing, file transfers and Integrations with Microsoft Outlook Calendar and WebEx.

What kind of Presence information is available in the Cisco Jabber UC client? (top)
The Cisco Jabber UC client will show you when contacts are Available and Away like any other Instant Messaging client.

Please review the Presence & Status Guide (PDF) for more information.

Can I change my Availability status outside of the Presence information? (top)
You can change your status between Available, Away, and Do Not Disturb with the drop down menu at the top of the Cisco Jabber window under your name.

How do I add a contact in the Cisco Jabber UC client? (top)

Click on the Search Bar and type the name of the person you are looking for. The field will populate with the closest matches.

Once you find the person you are looking for, click on the Plus icon

Click the Add button to add the contact to your Friends group (folder). If you’d like to add the person to a specific group (folder) in your client, click the drop down next to Add to: and choose the appropriate group name. If the group does not already exist, choose “New Group” and type the name of the new group to create it.

Can I organize my Contacts in the Cisco Jabber UC client? (top)

Yes, to create new groups, click on File > New > Group and type the name of the new group you wish to add.

Click on Create to finish the process.

To move an existing contact into the group, right click on the contact and choose “Move to Group”.

Choose the group into which you want to move the contact.

How do I start a chat session in the Cisco Jabber UC client? (top)
To start a chat session, double click on the name of the contact with whom you want to chat or right click on the contact name and choose Chat.

Please review the Quick Start Chat Guide (PDF) for more information.

Are persistent chat rooms available? (top)

No, Persistent chat rooms are not available in the Cisco Jabber UC client at this time.

How do i start a screen sharing session in Cisco Jabber UC?(top)

On an active chat window click on screen sharing option on top right

Can i do file transfer using Cisco Jabber UC? (top)

Yes, double click on a user contact and then click on file transfer icon inside the chat window ( right bottom) , browse file from your computer or drag and drag the file into chat window to start the transfer.

How do I control the Sounds that my Cisco Jabber UC client makes? (top)
Sounds can be controlled via the Options menu.

  1. Within the Cisco Jabber client window
  2. Click on File, Options
  3. Click on the Sounds > Alerts option on the left side of the window
  4. Select your sound preferences

Can I create chat rooms for my department or group? (top)

Yes.

  1. To create a chat room, click on the “Add participant” icon within the chat window
  2. Type the name of the person that you wish to add and click “Add”

Note: Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service.

Can I chat with more than one contact in the same conversation (group chat)? (top)
Yes! 

  1. To add someone to a conversation, click on the “Add participant” icon within the chat window
  2. Type the name of the person that you wish to add and click “Add”.

Note: Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service.

Integrate WebEx into Cisco Jabber UC for Windows Client (top)

You can add UCSF on-premise Cisco WebEx site to Cisco Jabber for Windows to quickly start, join, and manage online WebEx meetings.

  1. Launch Cisco Jabber for Windows from the Cisco Jabber shortcut on your desktop.
  2. Select File > Options. The Options window opens
  3. Select the Meetings tab and then select Edit account.
  4. Select New Site from the WebEx Site drop-down list.
  5. Enter the required settings in the following fields:
    WebEx site: webmeeting.ucsf.edu
    Username: Email@ucsf.edu example: john.cooper@ucsf.edu
    Password: Your Cisco WebEx password you set when signing up for the service
  6. Click OK
  7. Click OK

Once you have setup your WebEx account within Cisco Jabber for Window there are several ways to start an instant WebEx meeting.

  • Right click on any contact within the Jabber client and select Instant WebEx Meeting (Figure 1).
  • Select the contact you will to meet with, click Communicate > Instant WebEx Meeting from the Jabber client menu (Figure 2).
  • Click the Instant WebEx Meeting icon in the main Jabber window and click the Instant WebEx Meeting button (Figure 3).

(Figure 1)

(Figure 2)

(Figure 3)

Integrate Outlook with Cisco Jabber (PDF) (Top)

Related Links

Cisco Jabber UC

Cisco Jabber UC Training Materials