it.ucsf.edu

Physical Server Hosting

Physical Server Hosting


IT Services offers managed physical servers.  Hosted servers are housed in a controlled environment designed for computer servers.  


The data center located near the Mission Bay campus features:

  • Secured entry
  • 7 X 24 monitoring of environmental control system
  • Controlled humidity and temperature
  • Fire detection and fire suppression
  • Water intrusion sensors
  • Sufficient power for all installed equipment
  • Battery backup and standby generators to maintain normal operations during a utility outage
  • Pre-existing industry standard server racks with full cable and power management

An interview with prospective clients would take place to determine:

  • Physical server requirements
  • Space needed in rack
    • Any additional storage or device attached
  • Presence of PHI or other sensitive data
  • Network requirements
    • Accessible to UCSF only
    • Accessible to general public
  • Business flow of server
    • Who accesses it
    • What it’s used for
    • Dependencies on other systems
  • Secure logon requirement?
  • Who is responsible for ongoing maintenance of any applications (IT Services, customer, vendor)
  • Monitoring requirements
  • Backup requirements

Ongoing Support includes:

  • Monitoring
    • Environmental
    • System health (hardware)
    • Operating system
  • Troubleshooting and remediation of any operating system issues or errors identified by monitoring software
  • Monthly patching of servers for security patches