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"Sync Failed: Unsupported Name"

Jennifer Pham's picture

 

 

Error Message:

"Sync Failed: Unsupported Name"

Environment:

  • Windows

Reason(s):

  • Box Sync is having trouble syncing this file because it has an unsupported character in its name.

Resolution:

  1. You will need to remove the unsupported character from the name of your file or folder. Windows does not support the following characters.
    • < > : “ / \ | ? * or trailing spaces
  2. If you are having trouble locating the affected file, search for it in your UCSF Box account.