it.ucsf.edu

Service Interruption: Remedy Outage

Status Type

Service Interruption

Date and Time

Wednesday, March 20, 2013 - 10:40 to Thursday, March 21, 2013 - 20:00

Reason

A database maintenance defragmentation procedure caused an unusual interruption, resulting in a corruption that prevented the Remedy database from loading.

Impact

Directory data was not affected. Access to directory.ucsf.edu would have been intermittently compromised as the database was cycled to resolve the Remedy issue.

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