it.ucsf.edu

Service Interruption: ServiceNow: Email Notification Delay

Status Type

Service Interruption

Date and Time

Friday, April 12, 2013 - 12:05 to 13:55

Reason

The Vendor’s (ServiceNow) mail server was unable to relay emails to UCSF mail server due to a cache issue.

Impact

Customers and assignees were not receiving email notifications from ServiceNow for ticket creation and assignment.