it.ucsf.edu

Scheduled Maintenance: ServiceNow Session Timeout Setting Change

Status Type

Scheduled Maintenance

Date and Time

Wednesday, April 24, 2013 - 15:00

Reason

The Vendor (ServiceNow) will need to reduce the ServiceNow timeout session duration from 10 hours to 30 minutes to address intermittent performance issues.

Impact

Customers will need to login to ServiceNow if the session is inactive longer than 30 minutes.