it.ucsf.edu

Service Interruption: Campus Printing Issues - Slow performance

Status Type

Service Interruption

Date and Time

Monday, May 13, 2013 - 12:45 to Wednesday, May 15, 2013 - 16:00

Reason

IT Security and Policy have identified anomalous network traffic patterns as the root cause of the issue. They are working to block this traffic.

Impact

Network printing on the Campus network continues to be an intermittent issue for some customers. The root cause of the issue has been identified as anomalous network traffic pattern which is causing a denial of service. In addition, customers printing to devices hosted on print server: ITS-PRNTSRV01 may experience slowness due to resource contention issues which may be caused by the heavy traffic. IT Field Service Engineers are working to free up resources on that server.

UCSF IT Service Desk
MAIN: 415-514-4100
APeX: 415-514-APEX
ucsf.service-now.com/ess/
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