it.ucsf.edu

Service Interruption:MyAccess Not Accepting Logins

Status Type

Service Interruption

Date and Time

Monday, June 1, 2015 - 09:24

Reason

Unknown and under investigation.

Impact

The Service Desk has received reports that authentication to MyAccess with the MyAccess ID (SFxxxxxx) is unavailable. Authentication to MyAccess with Active Directory (aka Network/Email) Credentials appears to be working with no issue.

Resolution

Problematic authentication server was restarted.  Authentication service has restored to normal operations.