it.ucsf.edu

Service Interruption:Service Desk Experiencing Extended Wait Times Due to APeX 2015 Upgrade

Status Type

Service Interruption

Date and Time

Monday, January 11, 2016 - 09:29

Reason

APeX was upgraded over the weekend, and some customers are experiencing issues with connectivity and workflow.

Impact

Due to the upgrade, the Service Desk is experiencing extremely high call volume with high wait times. For non-urgent issues, please submit a ticket online at http://help.ucsf.edu/.

If you are unable to launch APeX through Citrix, please try rebooting your computer before calling the Service Desk. IT has found that an additional reboot has resolved a majority of the connectivity issues. If this does not resolve the issue, in the interim, APeX can be accessed at https:/connect.ucsfmedicalcenter.org.