it.ucsf.edu

Service Interruption:APeX / Citrix: Caradigm Error

Status Type

Service Interruption

Date and Time

Friday, January 15, 2016 - 08:00 to 11:10

Reason

Under investigation by the Citrix server team

Impact

Some customers are receiving the following Caradigm Notification Error when logging into APeX

Error Message

Resolution

Server Engineers, working with Caradigm support, have addressed the performance issue on the affected Caradigm server. During this event, customers are able to connect to alternate Caradigm servers and continue with their work. Vendor support will investigate to determine cause.