Date and Time
The Symantec “Brightmail” outbound email transport authority has reached end-of-life (see https://it.ucsf.edu/projects/symantec-brightmail-retirement). UCSF IT will retire this email system component.
During this upgrade window, no impact to internal email delivery is anticipated. Customers may experience brief periods where email sent to external recipients (outlook.com, gmail.com, cgl.ucsf.edu) will be queued on the system while the new email routing pathway is established. All queued email will be delivered upon completion of the routing changes.
If you have concerns about this maintenance work and its impact on your business operations, or experience service interruptions outside the announced period, please contact the UCSF IT Service Desk at 415-514-4100.
Application/Service owners with systems configured to relay email to external recipients through the mail@UCSF system should test their systems after this upgrade operation to ensure proper delivery.
UCSF IT Service Desk
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