it.ucsf.edu

Service Interruption:VPN

Status Type

Service Interruption

Date and Time

Wednesday, April 20, 2016 - 07:00 to 08:15

Reason

The Service Desk received reports that customers were having issues connecting to VPN (Junos Pulse & remote.ucsf.edu) if they were on an AT&T internet connection.

Impact

Customers on AT&T internet could not connect to VPN.

Resolution

A connectivity issue between AT&T and one of the UCSF VPN servers was found to be the cause of the issue.  VPN traffic was rerouted to an alternate server, and full connectivity was restored.