it.ucsf.edu

Service Interruption:Cisco Phones

Status Type

Service Interruption

Date and Time

Wednesday, May 25, 2016 - 09:40 to 10:50

Reason

IT identified an interconnection issue between Cisco and Siemens phone systems.

Impact

Multiple customers were experiencing 5 digit dialing issues between Siemens, Centrex, and Cisco phones. Customers were able to connect to both internal and external numbers using 10 digit dialing.

Resolution

IT reset the phone systems to resolve the issue. Customers have confirmed that 5 digit dialing is working properly.