it.ucsf.edu

Service Interruption:ACC Call Center & Wired Network – 250 Executive Park, 3rd Floor

Status Type

Service Interruption

Date and Time

Tuesday, June 28, 2016 - 14:00 to 14:25

Reason

The root cause was a hardware failure.

Impact

The Ambulatory Call Center (ACC) was unable to access network resources and as a result all calls were routed to an answering service and operator services.

Resolution

IT Network Engineers replaced the defective equipment to restore network services. Calls have been re-routed back to the ACC Call Center. ACC customers have validated network connectivity and calls have resumed to normal operations.