it.ucsf.edu

Service Interruption:Scan to Email Issue

Status Type

Service Interruption

Date and Time

Friday, July 8, 2016 - 13:50 to 15:20

Reason

An excessive volume of email traffic caused queues to build-up on the Barracuda’s causing a delay in email delivery.

Impact

Some customers were reporting scanning to email issue at various locations.

Resolution

As of 3:20 p.m., email traffic is being processed and the queues have resumed normal operations. A reboot of the hub transport servers restored email delivery functions. UCSF IT email administrators continue to monitor the service.