it.ucsf.edu

Service Interruption:UCSF Box CipherCloud: RESOLUTION

Status Type

Service Interruption

Date and Time

Friday, November 18, 2016 - 00:00 to Monday, December 5, 2016 - 00:00

Reason

CipherCloud servers experienced an extended downtime that caused a delay in the ability to process real time events occurring on Box.

Impact

Box files with PHI or placed in a customer’s Secure folder were not encrypted in real time. All files on Box were eventually encrypted after some delay. Customers were advised not to add files that contain UCSF PHI or other restricted data to UCSF Box during this timeframe.

Resolution

The servers are caught up and are now processing events in real time. Customers can now add files containing UCSF PHI or other restricted data to their UCSF Box Secure Folder.