it.ucsf.edu

Service Interruption:Employee Self-Service Portal (help.ucsf.edu)

Status Type

Service Interruption

Date and Time

Tuesday, November 22, 2016 - 12:20 to 15:30

Reason

The root cause is under investigation by IT.

Impact

The Employee Self-Service Portal (help.ucsf.edu) and Medical Center Facility Self-Service Portal (sshelp.ucsf.edu) were inaccessible. As a workaround, customers were advised to use the direct link https://ucsf.service-now.com/ess or https://ucsf.service-now.com/fss/ to submit tickets.

Resolution

IT corrected a firewall issue to restore web services on the affected websites.