it.ucsf.edu

Service Interruption:Cisco Phones Calling CVS Pharmacy: RESOLUTION

Status Type

Service Interruption

Date and Time

Monday, November 28, 2016 - 00:00 to Thursday, December 8, 2016 - 00:00

Reason

The root cause is under investigation by IT.

Impact

Some customers were intermittently unable to connect to multiple CVS Pharmacy locations when dialing from Cisco phones.

Resolution

IT performed emergency maintenance to upgrade the operating system per vendor recommendations. Customers are now able to connect successfully to CVS Pharmacy locations using Cisco phones.