it.ucsf.edu

Scheduled Maintenance:Ambulatory Call Center IPCC (Internet Protocol Contact Center) System: Emergency Scheduled Notification

Status Type

Scheduled Maintenance

Date and Time

Thursday, December 8, 2016 - 18:00 to 21:00

Reason

IT will be performing an emergency maintenance on telecom equipment located at 250 Park Executive to address outbound call connection issues using IPCC (Internet Protocol Contact Center) application.

Impact

IPCC system will be unavailable during this timeframe. All incoming calls will route to the Operator and Answering service.