it.ucsf.edu

Scheduled Maintenance:Cisco Voicemail Move to UCSF Voicemail

Status Type

Scheduled Maintenance

Date and Time

Thursday, March 9, 2017 - 18:00 to 21:30

Reason

As a prerequisite for the successful transition of the mail@UCSF system to a new cloud based solution, IT will be moving the existing voicemail system to a new system based on the Cisco Unity platform.

Impact

During this window, Cisco and Exchange UM voicemail customers may intermittently be unable to access their personal call menu options. There will be no impact to inbound or outbound calls.

Additional Information:

  • Once the migration is complete, customer will be receiving a confirmation notification with a link to instructions on how to access and set up your Cisco Unity voice mail account for the first time. In preparation for this change, please check out the UCSF Voicemail service and Frequently Asked Questions pages.
  • A detailed overview of the UCSF email cloud project can be found on our Email to the Cloud project page.