it.ucsf.edu

Service Interruption:Microsoft Exchange and Apple Mail: Advisory Alert

Status Type

Service Interruption

Date and Time

Monday, July 31, 2017 - 02:55 to Wednesday, August 2, 2017 - 12:27

Reason

Microsoft released an advisory this morning regarding syncing issues with Exchange Online and the Apple Mail app. 

Impact

Service degradation

User impact:

Users are unable to sync emails using Apple Mail on their Mac computers.

Latest message:

Mail sync issue User Impact: Users are unable to sync emails using Apple Mail on their Mac computers. Current status: We're analyzing diagnostic data in an effort to determine the remediation steps.

Scope of impact:

Your organization is affected by this event, and impact is specific to users attempting to sync emails using default mail client on their Mac machines.