it.ucsf.edu

Needs Revision

Zoom Web Conferencing

Ian Gwin's picture

What is Zoom?

Zoom is a simple, all-in-one solution that lets you meet across desktops, mobile devices, and conference rooms. Zoom is free to UCSF faculty, staff and students, and the UCSF Zoom instance is approved for use with restricted data.

Get Duo Two-factor Authentication?

John Landes's picture

To increase security, UCSF requires everyone who accesses the UCSF network through VPN or uses Outlook webmail from a remote location to use Duo two-factor authentication. Two-factor authentication verifies your identity on two separate devices (i.e. your computer and smartphone) through a 3rd party application, Duo.

All VPN or remote.ucsf.edu users must sign up for Duo by Tuesday, Dec. 5 to avoid disruption of access.

Transitioning from Movi to Jabber UC - Macintosh

Ray Cheung's picture

Using Jabber Unified Communication (UC) instead of Jabber Movi for a Video Call for the Mac

For the limited number of customer using Jabber Movi/Jabber for Telepresence, beginning May 27th, you will no longer be able to use the Jabber Movi for videoconferencing. Cisco has discontinued support of this software, which requires an upgrade to the Jabber Unified Communications.

Transitioning from Movi to Jabber UC - Windows

Ray Cheung's picture

Using Jabber Unified Communication (UC) instead of Jabber Movi for a Video Call for Windows

For the limited number of customer using Jabber Movi/Jabber for Telepresence, beginning May 27th, you will no longer be able to use the Jabber Movi for videoconferencing. Cisco has discontinued support of this software, which requires an upgrade to the Jabber Unified Communications. 

Supported Versions of macOS at UCSF

Lalit Lakshmanan's picture

Current Supported Versions of macOS

  • macOS 10.14.x (Mojave)
  • macOS 10.13.x (High Sierra)
  • macOS 10.12.x (Sierra)

Apple Public Betas / Preview Releases

  • Apple provides preview releases of new versions of macOS and applications like Safari, but these are unsupported and often contain bugs
  • Do not install beta or preview software on Macs used for UCSF business

New versions of macOS

  • Apple is on an annual release cycle for new versions of macOS

IT Security Awareness

Esther Silver's picture

Welcome to the new IT Security Awareness Site.  Each month we focus on a new IT Security topic. Taling the quiz at theend of each article enters you into  monthly drawings for grand prizes and most months you also get a gift just for taking the quiz. 

February: Beware of tax scams!

Tax season is upon us and fraudsters are already sending deceitful e-mail messages that look like legitimate tax communications. Don’t become another victim!

IT Enterprise Service Level Agreement (SLA)

Jason Lin's picture

Policy Type

Standard

Scope

This Service Level Agreement (hereafter referred to as "SLA"), applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service specific SLAs.  For Apex, client connectivity and infrastructure support is covered by this agreement as well as first level support provided by the Service Desk. 

Objectives

The objective of this document is to describe the base level of service and the means of providing consistent service at a predefined level of quality. 

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