Replace an Existing iOS Profile

mark bering's picture

The change to your primary email address requires that your mobile device email configuration be updated as well to ensure normal synchronization.

Important: We recommend connecting your device to the UCSFwpa network (instructions do NOT work when connected to UCSFguest), or that you have a full strength signal from your ISP, when taking the following steps to reconfigure your email profile.

Delete the existing configuration profile

  1. From the Home screen, go to the Settings menu.

    Home Screen
  2. From the Settings menu, select Mail, Contacts, Calendars

  3. Select the existing profile for your UCSF email account (named UCSF in this example).

  4. From the UCSF account settings, scroll to the bottom of the screen and select "Delete Account".

  5. You will see a warning about deleting your account and be prompted to confirm the command. Click "Delete from my iPhone".

  6. Your phone will return to the Mail, Contacts, Calendars menu. Click "Add Account" to set up a new profile.

  7. From the Add Account window, select the Exchange option.

  8. From the Exchange configuration window, enter your new email address (it should end with, your email password and a name for your account in the description field (it will default to "Exchange", we have entered "UCSF" as an example). Click the Next button.

  9. Your phone will then attempt to verify your account.

  10. After verifying your account, you will be prompted to enter the mail server name, your account domain and to re-enter your password.
    In the server field enter
    The available domains are; UCSFMC, SOM or campus. Enter your domain in the domain field (if you do not know your account domain, please call the UCSF Service Desk at 415-514-4100, and a Service Desk agent will assist you). Click the Next button.

  11. The verification process will be completed. Click the Save button.

  12. You have successfully set up your new email profile. Exit the Settings menu to get back to the Home screen.