Use Active Directory Administrator Mail-enable Process?

mark bering's picture

In this example, you will create a domain account and mailbox for user John Smith.

Before you create a domain account and mailbox for the user, perform the following:

  • Obtain the user’s first and last name
  • Confirm that the user’s status in OLPPS is active
  • Obtain the user’s UCID

Perform the following steps to create a domain account and mailbox for the user:

  1. In order to see if a logon is unique, search the Active Directory Forest for jsmith by performing the following steps:
    • Open Active Directory Users and Computers
    • Right-click the domain listed
    • Click “Find…”
    • Select “Entire Directory” under “In:”
    • Enter the logon, jsmith, into the “Name:” field
    • -Click “Find Now”

    Look at the “Logon Name (pre-Windows 2000) “ column in “Search results:” to see if the logon you have chosen has already been assigned. In case, jsmith, is taken. When a logon is assigned to another user, you add a number to the logon starting with one, in this case jsmith1. However, if you can see in the search results that jsmith1 is already taken, you increment the number and select jsmith2. Continue incrementing up until you reach a number that is not taken.

  2. To do this, perform the following:
    • Open Active Directory Users and Computers
    • Expand the “” domain
    • Scroll down to the “New Accounts” OU
    • Right click the “New Accounts” OU, select “New,” and click “User”
    • In the “New Object – User” dialog, enter the user’s information and logon and click “Next”
    • Enter in a password for the user, make sure all the checkboxes are unchecked, and click “Next”
    • Click “Finish:”

Please make sure that the “First name:” and “Last name:” fields match the name in OLPPS. Also, make sure the “Full name:” field has the format {last name^comma^space^first name). If any of these fields are not exact, the mail-enable process will fail.

Entering the customer’s UCID number into the employeeID field

Perform the following:

  • With the “New Accounts” OU still selected, in the right pane, right-click the domain account and click “Employee-ID:”
  • Enter the user’s UCID and click “OK:”

Mail-enabling the Active Directory Customer Account

  1. Enter in the user’s UCID
  2. Select the domain
  3. Enter the logon
  4. Eelect the desired email suffix
  5. Click “Submit Request:”

After clicking “Submit Request,” you will be sent to a page confirming your request submission, and receive an email confirmation.

After waiting for about 45 minutes, the user’s domain account will be mail-enabled. You can verify that the account is mail-enabled by confirming that the “E-mail:” field on the user’s domain account in Active Directory Users and Computers is populated: