CIO News for June 2017

Joe Bengfort's picture


UCSF Community:

Please see below the latest CIO News, including two impactful projects, three new IT services and a set of IT security updates. Also, with vacation season approaching, we have a few app recommendations for the digital-savvy traveler.

As always, thank you for taking the time to read these updates.

Joe R. Bengfort
Senior Vice President
Associate Vice Chancellor


IT Project Updates

APeX Double Upgrade Coming
UCSF is again upgrading the APeX system to the most current software – Epic Version 2017. The upgrade will run jointly between UCSF & Benioff Children’s Hospital Oakland (BCHO) with a focus toward shared decision-making and consistent system workflows. View Apex Double Upgrade Timeline

Email to the Cloud
IT has completed the migration of over 46,000 mailboxes to the cloud, including calendars. Faculty, staff and students receive an expanded mailbox of 100 GB and an improved user interface. Current Status - Email to the Cloud

IT Events

Sharecase is Back!
Mark your calendars to attend this free, peer-to-peer conference and educational expo where you will have an opportunity to see firsthand how IT is collaborating to make innovative technologies a reality at UCSF. We are pleased to announce the theme and date for Sharecase 2017: UCSF IT Ecosystem: Success through Collaboration
Thursday, October 12th
8:00 AM - 4:00 PM
Mission Bay Conference Center

IT Services Update

Need Data? New Process for Obtaining Clinical Data
There is a new, streamlined Clinical Data Request Process (CDRP) that provides faculty, staff and students an easy-to-use way to request clinical data for treatment, payment, operations, quality improvement and research purposes, while ensuring all UCSF privacy and security policies are followed. This new process replaces the “APeX New/Modify Report Request Form” and the “Clinical Data Research Consultations Request Form”. Learn more Clinical Data Request Process      Access Clinical Data Request Form

UCSF Launches Enterprise Master Patient Index (EMPI)
On March 1, 2017 UCSF IT implemented an Enterprise Master Patient Index (EMPI) for the 6 million patients that have been seen at UCSF Health, Benioff Children’s Hospital Oakland and John Muir Health. The EMPI creates a master index of patients who have received medical care at the three organizations. The master index provides a number of benefits, including understanding where a patient has received medical care, sharing a patient’s health record across organizations, and improving patient referral processes and patient safety. This is a significant milestone in establishing the infrastructure required to support joint efforts such as Canopy Health and other future endeavors.

New IT "Health" Desk at UCSF
Have an IT Issue? IT Support on your Schedule

Your new IT Health Desk at UCSF can treat it on the spot. Experienced technicians. No appointment needed.

Parnassus Campus (2 locations)
Monday - Friday, 8 AM - 5 PM
   500 Parnassus Ave.: Millberry Union - 1st Floor (near Walgreens Pharmacy)
   505 Parnassus Ave.: Moffitt Café Dining Area - 2nd Floor

Laurel Heights Campus
Monday - Friday, 9 AM - 4 PM
   3333 California St.
   The View Café - 2nd Floor

Mission Bay Campus
   Monday - Friday, 8 AM - 5 PM
   550 16th St.
   Mission Hall Lobby

Customer Solutions Management Group Helps You Navigate the IT Landscape
Not sure how to implement a technology idea? We connect the IT dots at UCSF. The Customer Solutions Management (CSM) Group, comprised of IT specialists, will work with you to discuss options, analyze strategies and navigate the IT landscape. Email Jann Fong with questions or for more information. Submit a Consultation Request Ticket

Gartner IT Research Available to UCSF Community
Are you in the process of making an IT decision for applications and services? Would you like to learn the latest trends in technology for healthcare and education? UCSF has an enterprise wide membership, enabling faculty, staff, and students free access to Gartner’s information technology research and data. Access Gartner Research Portal

IT Security

WannaCry Advisory
Defenses are in place at multiple network locations/gateways to block incoming attacks. What you should do: keep your devices up-to-date and install “BigFix Endpoint Manager” (BigFix Endpoint system management software is required by UCSF’s “Minimum Security Standards” for all computers conducting UCSF business, whether it is UCSF owned or your personal computer). Always exercise extreme caution in opening email attachments, especially from senders whom you do not recognize. BigFix Endpoint Manager     UCSF Minimum Security Standards for Electronic Information Resources

Keep Your Data Safe with DDPE Removable Storage Encryption
DDPE Removable Storage Encryption is available for MedCenter users and is currently being rolled out to Campus and School of Medicine. DDPE Removable Storage Encryption allows users to securely store restricted data on regular “off the shelf” USB drives. Compatible with both Mac and Windows, it can enable read + write access to encrypted data on removable drives without installing additional software. Learn more DDPE Removable Storage Encryption

Cyber Security Update - Protect Yourself and UCSF Against Phishing
Along with most organizations, UCSF is experiencing an ever-increasing number of phishing attempts and email-borne malware. Please be vigilant in your efforts to identify potential phishing emails, they are becoming increasingly more targeted and sophisticated. Visit "Department of Homeland Security Phishing Tip Card" and "Protect UCSF and Myself from Phishing Attempts" for additional information on how to stay safe. Protect UCSF and Myself from Phishing Attempts     Department of Homeland Security Phishing Tip Card

Favorite Mobile Apps

Google Translate
The newest version of Google Translate for Android and iPhone allows users to use their phones' cameras to translate text.

TripAdvisor is a catch-all app when it comes to travel, offering millions of traveler reviews, photos, and maps.

FlightAware Flight Tracker
Skip downloading individual airport or airline apps for individual flights. FlightAware is a free app that lets you track any flight in real-time, receive alerts and see airport delays.

Poll Everywhere
Poll Everywhere is a tool to live poll an audience using text messages and tweets, updating directly to your PowerPoint slide.