Duo Two-Factor Authentication is coming to UCSF

Joe Bengfort's picture

Dear Members of the UCSF Community,

Over the next year, UCSF IT is rolling out a set of initiatives to improve the cybersecurity of UCSF’s data, networks, and computer systems. These actions are in direct response to increasing global threats to UCSF systems, including a dramatic rise in phishing attacks. We are taking these steps not only to protect our data and IT systems but also to protect you from the negative consequences of being a part of a data breach.

Preventing credential theft through phishing has become urgent, requiring UCSF to take immediate action. To this end, we are implementing Duo two-factor authentication. You are probably already using some form of two-factor authentication to protect your Gmail, Apple, and banking accounts. Duo is an app that prevents unauthorized access by asking you to approve logins.

What this means for you: If you use VPN or Outlook Web Access ( from your home or anywhere outside of the UCSF network, you will have received an email titled "Duo Security Enrollment" from "[email protected]" with a unique link to complete your enrollment. Please complete your enrollment by Dec 5th for VPN users and Dec 12th for remote Outlook Web Access users. You will not need to use Duo while using Outlook Web Access on the UCSF network.

To learn more about this and other cybersecurity initiatives, please visit the UCSF IT Security website frequently. Many of the security improvements are being made behind the scenes by our talented IT team and will not be visible to you as an end user, for example, the recent rollout of a new layer of email protection that blocks many sophisticated attacks.

Also, to promote your awareness of and participation in these IT security changes, UCSF IT is launching a communications campaign with emails, newsletters, posters, town halls, and in-person support sessions throughout winter 2017-2018. As we move forward, we aim to provide transparent and direct communication so you know exactly what action to take and why, with the goal of creating a more secure IT environment.

As always, UCSF IT Service Desk is here to help. Contact us at 415-514-4100 or visit one of the IT Health Desks for in-person support.

We appreciate your efforts to help keep our environment safe.

Thank you,



Joe R. Bengfort
Senior Vice President
Associate Vice Chancellor