Enterprise Information and Analytics Team Rolls Out New Resident Dashboard & Enhances Experience Dashboard
This fall marks the launch of the newest dashboard from the Enterprise Information & Analytics (EIA) team. With an eye toward supporting the Medical Center Mission of caring, healing, teaching and discovering, this newest dashboard was custom built for the Resident program at UCSF and supports the teaching arm of the Mission.
Guided by the Graduate Medical Education (GME) Office, trainees can use the new tool to track over the period of their residency the characteristics of the patients they provided care as well as process and quality metrics – most of which were previously challenging to capture.
Residents can also segue from the current manual system of tracking their clinical experience to the electronic dashboard which will allow them, and their Program Directors, to gain greater insights into their education. For example, their inpatient volumes can now be sub-divided into categories ranging from patient diagnosis, age, gender, ethnicity and other features. With easy-to-access insights stored digitally, Program Directors will be able to provide more tailored guidance on the residents’ experience.
With a soft launch of the new dashboard already complete, the GME Office plans to roll out this new tool to over 1,200 residents and Program Directors by the end of this year.
Experience Dashboard Improvements
The Enterprise Information & Analytics (EIA) team has also made improvements to the existing Experience Dashboard currently used within the Medical Center. The Experience Dashboard was originally developed with an eye towards the patient experiences at UCSF.
“With more than five months of hands-on use, the Experience Health Team identified several enhancements to the Experience Dashboard that would make it a more insightful and useful tool for driving patient experience improvements across the Medical Center’s multiple audiences,” notes David Dobbs, Executive Director of EIA. Acting on those suggestions was critical to the EIA team, which has partnered with the Medical Center to find the most comprehensive way to measure, track and report out on patient’s experience and satisfaction levels.
“We are committed to supporting the Mission of UCSF through the data collected via the dashboards. Improving them to ensure 100% satisfaction with our end users is a job we take seriously,” Dobbs continues.
Key enhancements to the Experience Dashboard include:
- Daily data updates (vs. monthly)
- Patient comments
- Expanded data sets (now includes: adult and pediatric inpatient, Emergency Department and ambulatory surgery)
- Streamlined user interface with clear goals
- Expanded patient survey data to help link accountability to patient satisfaction
- Individualized provider level data
- Broader specialty analysis (at state, national and UHC (University Health Consortium) levels)