Next Generation Voice Project

IT is proud to announce a new state-of-the-art Unified Communication (UC) solution—appropriately called: Next Generation Voice at UCSF. This advanced system will improve employee collaboration while decreasing service costs to departments campus-wide.
The new UC solution is comprised of Cisco VOIP phones, Cisco Unified Communications and Cisco Unity voicemail technologies These platforms replace the legacy Centrex and Siemens voice systems, as well as the Octel and Siemens Xpressions voice messaging systems. These legacy systems are being retired, and all of UCSF will upgrade to the new Cisco solution.

UC technology will provide UCSF users with a multitude of features and capabilities:

  • Soft Phones (PC-based Phones)
  • Voicemail integration with email (Exchange)
  • Mobile phone integration
  • Voice over IP (VoIP) phones
  • Presence
  • Instant messaging/chat 

The following additional capabilities will be evaluated at a later date:

  • Audio/Video and Web Conferencing
  • Voice over Wi-Fi


Cisco phones will be rolled out to your building after the network infrastructure has been upgraded to support them. We will contact your department when your building is ready.


There is a monthly fee of $28 per line (this is reduced from the AT&T fee of $30.40), and a new phone must be purchased at a standard cost of $170 (more advanced models start at $230)

Cisco Phone Quick Start Guides

Cisco Phone Tutorials

Headset Ordering Information

For information on how to order a headset that will work with your new phone: Headsets

More Information

Next Gen Voice FAQs

UCSF Voicemail

UCSF Voicemail FAQs


Migration Status