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How-To

Enroll in and Use Keeper Password Vault

Affiliate
Faculty
Staff
Student

How-To

VPN Pulse Secure Install

Affiliate
Faculty
Staff
Student
Technical Partner

How-To

How To Connect to the UCSF network from outside UCSF

What you need to know In most cases you will need to use the Virtual Private Network (VPN). You will need your Active Directory (AD) credentials and DUO authentication setup in order to log into Pulse Secure VPN. Please contact the IT Service Desk at 415-514-4100 for further assistance if needed.

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Network & Wireless

How-To

IT Field Services (ITFS) Desktop Support Health Desks

The Health Desk provides walk-up IT help. Typical Health Desk support includes:

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Volunteer
Desktop Support

Service

Symantec Endpoint Protection (SEP)

Overview Symantec Endpoint Protection (SEP) is provided free of charge to UCSF faculty, staff, students and researchers. SEP is designed to (1) detect, remove and prevent the spread of viruses, spyware and other security risks and (2) provide Windows, Mac and Linux computers with anti-virus (AV) and anti-spyware protection. In addition, UCSF SEP clients automatically keep both the client software and security definitions (AV and IPS) updated for the most complete protection.

Faculty
Staff
Student
Security

How-To

Student Accounts

First-time Login The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

Student
Education Applications

How-To

Remote Work Resources

Faculty
Staff
Student

New Phishing Threats

Please note that this is not an all inclusive list of all of the phishing threats but rather ones that are typical of current threats and the ones you are more likely to see. Be diligent with all communications. Mar 2023: Vishing Calls Impersonate Loved Ones in Distress Mar 2023: Twitter Scam Impersonates Bank Support Staff

How-To

Enroll Your Mobile Device in Intune Company Portal

Faculty
Staff
Student

How-To

Reset my REDCap password

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Volunteer