Hospital Emergency Administrative Radio Network (HEARNet) is an emergency backup radio channel for:
- Receiving hospitals
- The blood bank
- The Emergency Medical Services Agency (EMSA) -
Emergency Communications Department (ECD)
- The City & County of San Francisco - Emergency Operations Center
- The San Francisco Department of Health (SFDPH) - Department Operations Center.
HEARNet radios are located in the Emergency Departments at Parnassus and the Mission Bay Benioff Children's Hospital.
HEARNet is used for:
- Reporting facility damage and requirements for emergency assistance, supplies and personnel
- Notifying receiving hospitals of the number and severity of incoming patients during a disaster
A version of the HEARNet directory with Emergency Room phone numbers is also available on Box (must login with MyAccess account): https://ucsf.box.com/v/HEARNet
|Hospital||ADM Alias||Hearnet ID|
|AMR Base||AMR base B16|
|CMPC California (Children's)||*CPMC Calif St||277|
|CPMS Davies||*R K DAVIES||382|
|CPMC Mission/Bernal||*CPMC MISS/BERN||785|
|Irwin Mem Blood Bank||*Irwin Mem BB||462|
|Kaiser SF Geary||*KAISER||573|
|Kaiser SSF||*So S.F. KAISER||574|
|King American Base||K/A base B16|
|SFGH 2||**SFGH second||727|
|St. Francis||*ST FRANCIS||783|
|St. Mary's||*ST MARY'S||786|
|UCSF Mission Bay Emergency Department 1||*UC MB ER1||828|
|UCSF Mission Bay Command Room||*UC MD CMD RM|
|UCSF Mission Bay Emergency Department 2||*UCMissn1|
|Mount Zion||*MT ZION||681|
|CMED Central Dispatch||263|
Testing and Training
The San Francisco Emergency Medical Services Agency, Policy 3010 requires all new and existing HEARNet users must be provided with adequate training in order to ensure competent use of the HEARNet radio.
Frequently Asked Questions (FAQs):
Q: Who do I contact if HEARNet is not working?
A: Call the UCSF IT Service Desk at 415-514-4100.
Q: How do I obtain training for HEARNet?
A: Contact your Emergency Department supervisor for more information.
Q: How often should I test using HEARNet?
A: One time per month.
HEARNet is available for use at all times except when there are scheduled maintenance events.
For help, questions, or support issues:
HEARNet is accessed via desksets located in the Emergency Departments at Parnassus and Mission Bay.
All HEARNet documentation is located on Box (must login with MyAccess account): https://ucsf.box.com/v/HEARNet
|Document Name||Link (Must login via MyAccess Account)|
|HEARNet Directory with Emergency Room Phone Numbers||https://ucsf.box.com/s/ci0rf1nr5y1uo6xtbw3y880l0q73b1ng|
|San Francisco Emergency Medical Services Agency, Policy 3010||https://ucsf.box.com/s/78f8xp1hsu01t2v5577z8zsdczf6vr1d|
|HEARNet Support Contact Information||https://ucsf.box.com/s/qsdb0fqiynj1prgpofs3ovygximw1zjc|