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Cisco Jabber UC FAQ

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Jabber Basics

What is Cisco Jabber Unified Communication (UC)?

How do I get Cisco Jabber UC?

Which login credentials do I use to login to Cisco Jabber UC client?

Which operating systems are supported by the Cisco Jabber UC client?

Does Cisco Jabber UC work the same on different platforms and devices?

Are all Cisco Jabber UC features included in my account?

Jabber Chat/IM Presence 

What kind of Presence information is available in the Cisco Jabber client?

Can I change my Availability status outside of the Presence information?

How do I add a contact in the Cisco Jabber UC client?

Can I organize my Contacts in the Cisco Jabber client?

How do I start a chat session in the Cisco Jabber UC client?

Can I create chat rooms for my department or group?

Can I chat with more than one contact in the same conversation (group chat)?

Are persistent chat rooms available? How do I create a new persistent chat room?

Jabber for Video Calls

How do I start a video conference call?

How do I save a video contact for future calls?

How do I control the Sounds that my Cisco Jabber UC client makes? How do I change my status settings?

Troubleshoot Jabber contact search and audio/video calls issues

Integrate Outlook with Cisco Jabber UC

 

Jabber Basics

What is Cisco Jabber UC? 

Cisco Jabber™ UC is UCSF’s new premier unified communications application for Windows, Mac & mobile clients. Cisco Jabber UC provides presence information, instant messaging, persistent chat room & softphone capabilities from a single user interface. Through the Jabber application, you can easily locate your contacts within the enterprise, see their status and view each other status in real-time.

Functionality currently supported includes: Jabber UC as softphone, Instant messaging & persistent chat rooms.

How do I get Cisco Jabber UC? 

All UCSF users with a UCSF Active Directory account are configured for Cisco Jabber UC. However, users are required to download and install the appropriate Cisco Jabber UC client for Windows or Mac Operating Systems. This Client can be downloaded from UCSF Software download site

To get IT help, contact the Service Desk online, or via phone at 415-514-4100. For mobile clients download latest Cisco Jabber app from app store or android market

Which login credentials do I use to login to Cisco Jabber UC client?

Username for logging into Cisco Jabber UC client is your Network/Active Directory username with domain suffix of @ucsf.edu.Use your Active Directory password as the password. e.g.

Username: [email protected] ( note that username singhsat is AD alias and not email address of user)

Password: UCSF Active Directory password .

 

 

 

If you sign out from Jabber client after successfully logging previously, it remembers your username in its cache, next time when you try to sign in to client the screen would appear like below, you would just need to enter your active directory password. Note that there is no domain name after the username.

 

 

 

 

Which operating systems are supported by the Cisco Jabber UC client?

At this time, the Cisco Jabber client is available for the following operating systems:

  • Apple macOS Mojave 10.14 or later
  • macOS Sierra 10.12 or later
  • macOS high Sierra 10.13 or later &  OS X El Capitan 10.11 or later
  • Microsoft Windows 7,8 & 10

Does Cisco Jabber UC work the same on different platforms and devices?

Many Jabber features work across platforms. However, Mac client does not integrate with Microsoft Office, resulting in lack of ability to view presence information in Office products for your Cisco Jabber UC contacts.

Are all Cisco Jabber UC features included in my account?

All accounts are configured with IM (encrypted chat) & Presence. Jabber as a softphone for audio capability is available on demand by opening a ticket with IT helpdesk.

What kind of Presence information is available in the Cisco Jabber UC client?
The Cisco Jabber UC client will show you when contacts are Available and Away like any other Instant Messaging client.

Please review the Presence & Status Guide (PDF) for more information.

Can I change my Availability status outside of the Presence information?
You can change your status between Available, Away, and Do Not Disturb with the drop-down menu at the top of the Cisco Jabber window under your name. You can also use a custom status if any of the default statuses do not match your current status.

How do I add a contact in the Cisco Jabber UC client? 

Click on the Search Bar and type the name of the person you are looking for. The field will populate with the closest matches.

Once you find the person you are looking for, click on Plus sign by hovering over the contact or right click on Contact and then Add contact. If you would like to add the person to a specific group (folder) in your client, click the drop-down next to add to: and choose the appropriate group name. If the group name does not already exist, choose "New Group" and type the name of the new group to create it.

You can also create a new contact by clicking on "Contacts" icon on your client's left pane and following the instructions as shown in the screen below

 

Jabber Chat/IM Presence 

 

Can I organize my Contacts in the Cisco Jabber UC client?

Yes, to create new groups, click on little setting wheel on top right & then click File > New > Group and type the name of the new group you wish to add.

Click on Create to finish the process.

To move an existing contact into the group, right click on the contact and choose “Move to Group”. choose the group into which you want to move the contact

 

How do I start a chat session in the Cisco Jabber UC client?
To start a chat session, double click on the name of the contact with whom you want to chat or right click on the contact name and choose Chat.

Please review the Quick Start Chat Guide (PDF) for more information.

Are persistent chat rooms available? How do I create a new persistent chat room?

Yes, Persistent chat rooms are available and can be created by clicking on the settings wheel on the top right of the client, click on File>New>Chat Room.

 

Select the appropriate settings for your new chat room like name, description, public or restricted. You can also choose a password & a moderator for the chat room you create, these are optional parameters. For the location field choose " Automatically select" field from the drop-down. Once you click "create" button your newly created room will show under "My Rooms" pane of the left side of the Jabber client.

 

Jaber for Video Calls

 

How do I start a video conference call?

To start a video conference call you will either need to join one of our on-premise video conferencing bridges or you will need to know the conference room's SIP URI so that you can dial the room directly. Note that the on-premise bridges and the conference room URI's look like email addresses and must end in @ucsf.edu in order for Jabber UC to route the call to video conference infrastructure. 

To initiate the video conference call enter the bridge number or SIP URI on search bar of jabber client, then pause and wait for a menu bar to appear (see image below). From the drop-down menu click on the phone icon next to it to start the call.

If you are trying to call a conference room from your contact list, simply search the contact in the search bar and then hover over the phone icon next to the contact to start the call.

You will notice that all your recent calls (incoming/outgoing) are also listed under phone icon on left pane of your Jabber window.

The screen below shows the status of your jabber client when a call is connected to a video conference room or bridge.

How do I save a video contact for future calls?

To save a custom contact in your Jabber client, click on setting wheel on the top right of your jabber screen, click on File>New>Custom Contact.

 

Provide a descriptive name for the custom contact, the most important field is work Phone, fill in the SIP URI address, choose the appropriate Add To: group( folder) where you want this contact to be seen in your Jabber client and then click on create.

 

 

 

Once a custom contact is created, you can then see it under your contacts folder.

How do I control the Sounds that my Cisco Jabber UC client makes? How do I change my status settings?
Sounds can be controlled via the Options menu.

  1. Within the Cisco Jabber client window
  2. Click on the settings wheel on the top right of Jabber client, then click File >Options>notifications
  3. Under sounds option on the bottom right side of the window
  4. Select appropriate notification settings based on your preference

 

To change status settings click on status icon on left side of the window and select appropriate settings based on your preference.

Troubleshoot Jabber contact search & audio/video calls issues Anchor

If you are facing issues searching contacts on your jabber client search bar or unable to see "phone" icon next to a contact when trying to make an audio/video call, click on settings wheel on top right of your jabber client, go to help and then click on "Show Connection Status". Ensure that you have a green checkbox next to softphone, presence & Directory sections. Softphone service is responsible for Jabber client's audio/video capability and Directory service allows you to search contacts within UCSF. To fix the issue you can sign out from the client and sign in back, however if the issue continues please reach out to IT Service Desk at 415-514-4100 or open a ticket online at help.ucsf.edu.

Can I chat with more than one contact in the same conversation (group chat)?
Yes! 

  1. To add someone to a conversation, click on the “Add participant” icon within the chat window
  2. Type the name of the person that you wish to add and click “Add”.

Note: Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service.

 

 

Integrate Outlook with Cisco Jabber (PDF) 

 

Related Links

Cisco Jabber UC

Cisco Jabber UC Training Materials

Jabber New Features