What you need to know At UCSF, we are dedicated to providing you with the best customer experience and supporting your computer so you can focus on your business. In order to best protect UCSF data and resources, IT Field Services (ITFS) manages desktops and laptops with BigFix Endpoint Management. ITFS uses asset data to manage your computer by providing patching and ensuring your systems have the appropriate security.  

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  Gartner resources available to the UCSF community  UCSF faculty, students and staff have free and unmetered access to Gartner research, white papers, webinars and more covering an array of complex IT issues, emerging technologies and industry trends.

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  Description Install BigFix Endpoint Manager – UCSF IT does the rest! BigFix is required for all computers conducting UCSF business, whether a machine is UCSF-owned or your personal computer. This is because, when it comes to securing UCSF IT resources, we can't fix what we can't see.

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What is Phish Alarm?Phish Alarm is a tool that is available to all users at UCSF. With the click of a button, users can report a phishing or malicious message. As described here, the Report Phish button is available for both PC and Mac Outlook clients as well as on Outlook Web Access (email.ucsf.edu) and the Outlook Mobile App.

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Overview The UCSFwpa wireless service provides protected communications to Campus and Medical Center resources and networks. It is widely available in clinical, research and administrative buildings. The UCSFwpa wireless network supports most wireless devices using 802.11a/b/g/n. It is the recommended method of network access at most UCSF locations.  Availability This service is available to faculty, staff, students and affiliates with Active Directory (AD) accounts. 

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Description SSL (secure socket layer protocol), currently using TLS 1.2 or greater encryption, is used to secure transmissions between servers and clients. Example: Visiting a https address from Google Chrome or Safari. SSL / TLS certificates allow clients to verify a server's authenticity against known Certificate Authorities before establishing an encrypted connection. This helps determine if the server is who they say they are.

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