Physical Server Hosting

IT Services offers managed physical servers.  Hosted servers are housed in a controlled environment designed for computer servers.  

The data center located near the Mission Bay campus features:

• Secured entry
• 7 X 24 monitoring of environmental control system
• Controlled humidity and temperature
• Fire detection and fire suppression
• Water intrusion sensors
• Sufficient power for all installed equipment
• Battery backup and standby generators to maintain normal operations during a utility outage
• Pre-existing industry standard server racks with full cable and power management

An interview with prospective clients would take place to determine:

• Physical server requirements
• Space needed in rack
  • Any additional storage or device attached
• Presence of PHI or other sensitive data
• Network requirements
  • Accessible to UCSF only
  • Accessible to general public
• Business flow of server
  • Who accesses it
  • What it’s used for
  • Dependencies on other systems
• Secure logon requirement?
• Who is responsible for ongoing maintenance of any applications (IT Services, customer, vendor)
• Monitoring requirements
• Backup requirements

Ongoing Support includes:

• Monitoring
  • Environmental
  • System health (hardware)
  • Operating system
• Troubleshooting and remediation of any operating system issues or errors identified by monitoring software
• Monthly patching of servers for security patches