Project or Hourly Field Support
You can purchase hourly support at a rate of $82/hr for anything not covered by your existing level of service. For example a basic support customer who requires presentation support for an important meeting. After-hours and off-campus events – those taking place before 7 AM or after 6 PM, or at a non-UCSF location – are charged time and a half (e.g., if the event takes 4 hours, you will be charged for 6 hours).
Hourly charges will require departmental authorization. The authorization process can delay service in urgent situations, so we are working on a way to allow departments to pre-approve a quantity of hours to expedite service delivery.