SEP for Mac: FAQ
Table of Contents:
- SEP for Mac: FAQ
- Updating Security Definitions (AV and IPS)
- Upgrading to the latest version
- How do I remove infected files from my TimeMachine Backup?
- Other Frequently Asked Questions
UCSF SEP for Mac clients receive updates to security definitions via LiveUpdate every 8 hours. Typically Symantec updates the SEP for Mac security definitions on a nightly basis.
Manually updating clients off-line (not connected to the Internet)
If you are infected with a new virus that is not being detected properly and have taken your computer off-line (not connected to the Internet) to prevent propagating the virus on your network, you can still update your virus definitions manually.
Note: You will need another computer that is connected to the Internet and a removable media device such as a thumbdrive or cd-r.
To manually update your definitions off-line:
- Go to a different machine that is free of viruses and connected to the Internet
- Using the clean machine, go to Symantec's Download Virus Definitions page
- Under 'Virus Definitions & Security Updates', click on 'Select Product' and choose "Symantec Endpoint Protection for Macintosh"
- Under the 'File-Based Protection' section, click on "Definitions" next to 'Download'
- Clicking "Definitions" will display the window below for Intel or PowerPC. The file can be copied onto your removable media
- For Intel-based Macs, choose the default tab in the screen shot below
- Take your removable media and load it onto the computer you wish to update
- On the computer you wish to update, double-click on the file you downloaded
- You will be prompted to update your virus definitions. Click the 'Yes' button.
- You will be notified after the update is complete. Click the 'Ok' button to complete the process.