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SEP for Mac: FAQ

Cyndi Galvan's picture

If you receive a message similar to 'repair failed' when the weekly scans occur, how do I stop them from appearing?  This can happen because the infected file was backed up by TimeMachine and cannot be deleted by SEP.  The screen shots below could be similar to what you are experiencing.  Apple reference document describing the manual file removal process can be found here. https://support.apple.com/kb/PH11241?viewlocale=en_US&locale=en_US

Perform the following steps to remove folders or files from the Mac Time Machine backup.

  1. Hit the Time Machine Icon to enter the starfield view.
  2. Select the folder or file you are interested in removing and then click the gear icon and select "Delete All Backups of "Folder or File".
  3. Run another scan and the virus should now be removed.

 

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