"Sync Failed: Unsupported Name"

Jennifer Pham's picture



Error Message:

"Sync Failed: Unsupported Name"


  • Windows


  • Box Sync is having trouble syncing this file because it has an unsupported character in its name.


  1. You will need to remove the unsupported character from the name of your file or folder. Windows does not support the following characters.
    • < > : “ / \ | ? * or trailing spaces
  2. If you are having trouble locating the affected file, search for it in your UCSF Box account.