Service Interruption: Remedy Outage

Status Type

Service Interruption

Date and Time

Wednesday, March 20, 2013 - 10:40 to Thursday, March 21, 2013 - 20:00


A database maintenance defragmentation procedure caused an unusual interruption, resulting in a corruption that prevented the Remedy database from loading.


Directory data was not affected. Access to would have been intermittently compromised as the database was cycled to resolve the Remedy issue.

UCSF IT Service Desk
MAIN: 415-514-4100
APeX: 415-514-APEX
Fast, Efficient Solutions