it.ucsf.edu

Service Interruption:[email protected] Connectivity Issues

Status Type

Service Interruption

Date and Time

Friday, January 8, 2016 - 08:40 to 09:30

Reason

The Service Desk has received reports of email connectivity issues in email clients (i.e. Outlook) as well as to the Outlook Web Access system (mail.ucsf.edu).

Impact

Some customers wereunable to access Exchange mail via local mail client, such as Outlook or on the web at mail.ucsf.edu

Resolution

The Exchange team discovered a disconnected database. The database was remounted and connectivity is now fully restored. We will continue to monitor the situation and review the logs.